Zello error message. "Can't establish a secure connection"

[KC1ART]

If you are an emergency service, your department can get a free work account. I just got my FD a free Zello work account. You will need to email Zello from your department email give them the required information and a picture of your department ID. Once you get approved, you can set up 16 different feeds. It is a real PIA to set up, but their tech support is great. I had 2 ZOOM meetings with a tech and she was great. She remoted into my PC and set up all the code and then logged into another PC and added 2 more channels on that one. After that, I knew how to do it myself and added 2 more channels on a third PC. To add members you will need to add every member yourself, you can't just send a text or have them scan a QR code anymore.

Hare's the link.

Zello | Emergency Response

Zello, the emergency dispatch software and push-to-talk solution for first responders, is 100% free for eligible organizations. Save lives, time, and money.

zello.com

Correct me if I'm wrong, but migrating to ZelloWork also means not being able to broadcast to the public, unless they also have a ZelloWork account for your specific organization? So switching between feeds would also require logging out of one account and into another?

I'm hoping to just use Zello Bridge to broadcast on the Friends & Family network, the same way the Legacy App did.

If that doesn't work out, I'll probably go to ZelloWork for my department, and the public can go back to the 2 minute audio delay on Broadcastify.

 

[Deziel0495]

Correct me if I'm wrong, but migrating to ZelloWork also means not being able to broadcast to the public, unless they also have a ZelloWork account for your specific organization? So switching between feeds would also require logging out of one account and into another?

Correct. ZelloWork is secure and the public cannot listen unless provided access to your network with a username and password.

I'm hoping to just use Zello Bridge to broadcast on the Friends & Family network, the same way the Legacy App did.

Yes, you can do this, although it is not the easiest to setup from some stories I've heard. It is my understanding that Zello is making some changes to make it easier to use ZelloBridge with family and friends network.

If that doesn't work out, I'll probably go to ZelloWork for my department, and the public can go back to the 2 minute audio delay on Broadcastify.

If you haven't already, you may want to look into Broadcastify Calls. It has significantly less delay than regular audio feeds.

 

[uni396xt]

Thank you for your kind words! I'm so glad to hear that Zello has brought you joy.

The August 12 date you're referring to is when recent service changes will go into effect for Zello Work users. The service changes have been in effect for Zello Friends & Family since June.

There is a temporary workaround that will allow you to keep using the legacy PC app – instructions are provided in this support article. The legacy PC app will stop working completely at some point, but we do not have a date set in stone yet. It will likely be sometime next year.

If you want a more permanent solution beyond the iOS or Android version of Zello, consider migrating to Zello Bridge. This support article contains instructions for Friends & Family users.


I hope this helps! Please reach out if you have additional questions.

Best,
Zello Support

 

[radio_pirate]

Thank you for your kind words! I'm so glad to hear that Zello has brought you joy.

The August 12 date you're referring to is when recent service changes will go into effect for Zello Work users. The service changes have been in effect for Zello Friends & Family since June.

There is a temporary workaround that will allow you to keep using the legacy PC app – instructions are provided in this support article. The legacy PC app will stop working completely at some point, but we do not have a date set in stone yet. It will likely be sometime next year.

If you want a more permanent solution beyond the iOS or Android version of Zello, consider migrating to Zello Bridge. This support article contains instructions for Friends & Family users.


I hope this helps! Please reach out if you have additional questions.

Best,
Zello Support

Is there any more guides or how-too to follow for setting up Zello Bridge for F&F

I have two Radio Gateways running on Windows with the legacy F&F App 2.6 - this app does not support exporting the the config so the migration from Windows Legacy PC App to Zello Bridge is not possible. I need to manually edit the ZelloBridge.json file but for some reason I just can not get it to connect. I have followed the bit about generating a token in the developer console and have added the sample developer token to the config but I just get an error 3002 authorisation error.

I took the hashed password from my working 2.6 config.

What am I doing wrong?

Cheers -

 

[KC1ART]

Is there any more guides or how-too to follow for setting up Zello Bridge for F&F

I have two Radio Gateways running on Windows with the legacy F&F App 2.6 - this app does not support exporting the the config so the migration from Windows Legacy PC App to Zello Bridge is not possible. I need to manually edit the ZelloBridge.json file but for some reason I just can not get it to connect. I have followed the bit about generating a token in the developer console and have added the sample developer token to the config but I just get an error 3002 authorisation error.

I took the hashed password from my working 2.6 config.

What am I doing wrong?

Cheers -

Make sure you’re using
"channel_api_url": "wss://zello.io/ws",

I just got mine working today and that was really the thing I was missing, had the wrong url in that location of the json script.