People just need to start returning the radios and maybe these manufacturers will start waking up. Amazon, Walmart, etc., could care less why they are being returned, and the manufacturers will have to start eating the cost of only being able to sell them as used or refurbished. And when the used/refurbished ones don't work, return those too!!
The average consumer has NO IDEA what the range on these radios should actually be. They are living in a world where you pick up a cell phone or Skype and talk to anyone in the world instantaneously. UPMan and others can try to justify their range claims all they want, but it's simply these companies lying to the consumers to make a sale. Shame on you!
Might as well try setting up some EME rigs with these handhelds so you can be the first company to say you can use your bubble pack radios to talk to your buddies on the moon. Would be a great sales pitch for when we start sending people into space commercially. I can see it now! The New Motorola X1000! Talk to your friends in space! While in reality, you can't talk to your friend a few blocks away.
And really, why stop at 50 miles or even go to mountain tops to test? Using the GMRS side and a good repeater, you can talk a couple hundred miles to the other bubble pack radio. Why not put that on the box?
I just had a co-worker buy a pair of Motorola bubble packs for a camping trip (without consulting me first, unfortunately) at a site with no cell service. 50+ miles! No problem reaching out from the campsite to a hiking trail 6.5 miles out then, he thought. They didn't even work a half mile using full power.
He returned them and will never buy another radio from them (or any of ya'll after I did some explaining) again. They lost a customer and now have to eat the cost of the radios. Sure, if they listed some sort of realistic range, he probably wouldn't have been a customer in the first place, but now they still don't have a customer, and he's completely pissed off at all you radio companies for being bald-faced liars.
To get back on topic, GMRS has become a wasteland. Everybody is running power, using noise toys, roger beeps everywhere, CB-esque handles. Personally, I would not submit any complaints to the FCC at all. They aren't going to enforce anything, and if they see that the band has become a wasteland and enforcement nightmare throughout the country, they're just going to take it away and sell it to Verizon or T-Mobile or the highest bidder. 27 MHz isn't very disirable, but 460 MHz? Eh, you just never know.