One of my coworkers went to work at an agency that happens to be in the area of the drone sightings and they created the CAD call type "Drone Observation" due to the influx of 911 calls and officer sightings.
They used it as was recommended, get information from the caller/Officer that reported it, however about a week after it was in CAD they took it out and now they are instructed to only write the information on paper and turn it in to their supervisor. Not to use the radio, phone, CAD messages or email to report/document it. If it comes in over 911 they now put it in as an "Information" call and are to only put "Drone Sighting" in the comments and get the callers name and number if offered.
I was thinking maybe they took it out because it wasn't being used enough to warrant it, but that doesn't entirely add up because they created it due to the amount of 911 calls they were and still are getting, he said even after they took it out of CAD they still get about 50~ calls during each "event." - Another thought, since these calls are coming in over 911 and potentially preventing life-threatening emergency calls from reaching their center, maybe the change is just to collect that basic information and get off the phone as quick as possible where as before they were asking many unscripted questions to try and get as much detail as possible, not sure though. Interesting for sure.
They used it as was recommended, get information from the caller/Officer that reported it, however about a week after it was in CAD they took it out and now they are instructed to only write the information on paper and turn it in to their supervisor. Not to use the radio, phone, CAD messages or email to report/document it. If it comes in over 911 they now put it in as an "Information" call and are to only put "Drone Sighting" in the comments and get the callers name and number if offered.
I was thinking maybe they took it out because it wasn't being used enough to warrant it, but that doesn't entirely add up because they created it due to the amount of 911 calls they were and still are getting, he said even after they took it out of CAD they still get about 50~ calls during each "event." - Another thought, since these calls are coming in over 911 and potentially preventing life-threatening emergency calls from reaching their center, maybe the change is just to collect that basic information and get off the phone as quick as possible where as before they were asking many unscripted questions to try and get as much detail as possible, not sure though. Interesting for sure.