Hytera Programming Cable Problems

[APXandRailroadRadios]

Hi,

I have two Hytera PD402i radios. I bought a brand-new cable for them on eBay. However, that cable has problems, and in Windows Device Manager, it has a warning logo next to it. So, I got another cable from Amazon, and it has the same problems. It could be because it is not a real Hytera cable, but I have tried everything to get it to work. In the Hytera CPS, it says that there is an error with the cable. In Device Manager it says "Code 43 Windows has stopped this device because it has reported problems." Know any potential problems? Should I get a real Hytera cable?

Thank you

 

[cgservice]

Привет,

У меня есть две радиостанции Hytera PD402i. Я купил для них совершенно новый кабель на eBay. Однако с этим кабелем возникли проблемы, и в диспетчере устройств Windows рядом с ним есть предупреждающий логотип. Поэтому я купил еще один кабель с Amazon , и у него те же проблемы. Это может быть связано с тем, что это не настоящий кабель Hytera, но я перепробовал все, чтобы заставить его работать. В Hytera CPS говорится, что с кабелем произошла ошибка. В диспетчере устройств указано «Код 43. Windows остановила это устройство, поскольку оно сообщило о проблемах». Знаете какие-нибудь потенциальные проблемы? Стоит ли мне купить настоящий кабель Hytera?

Спасибо

Did you install the driver for PL2303 before connecting the cable to the PC? If not, Windows itself installed the driver for the cable and it is not suitable for work. Try to manually reinstall the driver

 

[APXandRailroadRadios]

Did you install the driver for PL2303 before connecting the cable to the PC? If not, Windows itself installed the driver for the cable and it is not suitable for work. Try to manually reinstall the driver

I used Windows to automatically find drivers, how do I install the correct driver?

 

[cgservice]

I used Windows to automatically find drivers, how do I install the correct driver?

Connect the cable to the PC. Find your cable in the Device Manager, right-click on it and select remove device. Disconnect the cable from the PC. Install the driver for PL2303 (you can download it from the official Prolific website). Connect the cable to the PC. Try working with your radio.

 

[APXandRailroadRadios]

Connect the cable to the PC. Find your cable in the Device Manager, right-click on it and select remove device. Disconnect the cable from the PC. Install the driver for PL2303 (you can download it from the official Prolific website). Connect the cable to the PC. Try working with your radio.

I’ll try this, thanks

 

[APXandRailroadRadios]

Connect the cable to the PC. Find your cable in the Device Manager, right-click on it and select remove device. Disconnect the cable from the PC. Install the driver for PL2303 (you can download it from the official Prolific website). Connect the cable to the PC. Try working with your radio.

Ok, I tried this and setup the driver and tried to add it to the cable, but it says the best drivers are already installed. Is it Windows 11 that is a problem?

 

[cgservice]

Ok, I tried this and setup the driver and tried to add it to the cable, but it says the best drivers are already installed. Is it Windows 11 that is a problem?

There may be unexpected glitches with Windows 11. If possible, try doing this on Windows 10. And still try to reinstall the driver manually, despite the Windows messages.

 

[APXandRailroadRadios]

There may be unexpected glitches with Windows 11. If possible, try doing this on Windows 10. And still try to reinstall the driver manually, despite the Windows messages.

Alright, I'll try on Windows 10

 

[Hit_Factor]

Ok, I tried this and setup the driver and tried to add it to the cable, but it says the best drivers are already installed. Is it Windows 11 that is a problem?

No, Win 11, is not the problem. The problem is simply the wrong driver was selected (automatically or otherwise).

Change to the prolific driver anyway.

 

[APXandRailroadRadios]

No, Win 11, is not the problem. The problem is simply the wrong driver was selected (automatically or otherwise).

Change to the prolific driver anyway.

Ok, do you know which Prolific driver? There are multiple I can download. If it helps, here is the link for the cable.

 

[cgservice]

"We recently discovered a technical issue with the programming cables for the PC35, PC36, PC69, PC76 and PC109 when using the latest Windows operating system, Windows 11.

The Prolific USB to Serial convertor chip used in these cables is not compatible with Windows 11.

Please note we are working with HQ to resolve this fault as a matter of urgency and will send a follow up notification with the resolution status in due course.

We currently do not recommend updating the PC with Windows 11, as the software provided by Hytera has not yet been tested for compatibility with Windows 11, therefore full functionality cannot be guaranteed.

We apologise in advance for any inconvenience caused and will keep you updated on the matter.

Sincerely

Hytera Product Management Team"

 

[cgservice]

Ok, do you know which Prolific driver? There are multiple I can download. If it helps, here is the link for the cable.

Try using Windows 10 and the latest driver for PL2303

 

[Hit_Factor]

"We recently discovered a technical issue with the programming cables for the PC35, PC36, PC69, PC76 and PC109 when using the latest Windows operating system, Windows 11.

The Prolific USB to Serial convertor chip used in these cables is not compatible with Windows 11.

Please note we are working with HQ to resolve this fault as a matter of urgency and will send a follow up notification with the resolution status in due course.

We currently do not recommend updating the PC with Windows 11, as the software provided by Hytera has not yet been tested for compatibility with Windows 11, therefore full functionality cannot be guaranteed.

We apologise in advance for any inconvenience caused and will keep you updated on the matter.

Sincerely

Hytera Product Management Team"

Unbelievably sloppy development/engineering. Win 11 was released October 2021.

 

[Hit_Factor]

Ok, do you know which Prolific driver? There are multiple I can download. If it helps, here is the link for the cable.

This is the driver I would try. Products

That cable looks suspicious, maybe a cheap knockoff? I would buy this one Hytera PC76 PC76 | Hytera US Inc

 

[APXandRailroadRadios]

"We recently discovered a technical issue with the programming cables for the PC35, PC36, PC69, PC76 and PC109 when using the latest Windows operating system, Windows 11.

The Prolific USB to Serial convertor chip used in these cables is not compatible with Windows 11.

Please note we are working with HQ to resolve this fault as a matter of urgency and will send a follow up notification with the resolution status in due course.

We currently do not recommend updating the PC with Windows 11, as the software provided by Hytera has not yet been tested for compatibility with Windows 11, therefore full functionality cannot be guaranteed.

We apologise in advance for any inconvenience caused and will keep you updated on the matter.

Sincerely

Hytera Product Management Team"

Oh wow, I will try Windows 11, thank you all, I will update you when I am home

 

[APXandRailroadRadios]

This is the driver I would try. Products

That cable looks suspicious, maybe a cheap knockoff? I would buy this one Hytera PC76 PC76 | Hytera US Inc

Ok, I tried these drivers, and it says the best drivers have already been installed. I disabled the device, unplugged it, re-plugged it in, and enabled it, and it said the device was working properly. I went into Hytera CPS and checked the COM port; there was none to select. I can go into properties of the cable, and there is an option to roll back the driver so I could re-install the drivers you said, but the button is unclickable.

 

[APXandRailroadRadios]

This is the driver I would try. Products

That cable looks suspicious, maybe a cheap knockoff? I would buy this one Hytera PC76 PC76 | Hytera US Inc

I also used a Windows 10 computer.

 

[cgservice]

Ok, I tried these drivers, and it says the best drivers have already been installed. I disabled the device, unplugged it, re-plugged it in, and enabled it, and it said the device was working properly. I went into Hytera CPS and checked the COM port; there was none to select. I can go into properties of the cable, and there is an option to roll back the driver so I could re-install the drivers you said, but the button is unclickable.

You still haven't figured out that you first have to uninstall the driver that Windows itself installed for the cable. Plug in the cable. Go to Device Manager and find the cable. Right-click on the cable and select uninstall (also check uninstall the driver for this device). When the device is uninstalled, disconnect the cable. Download and install the driver for PL2303. Plug the cable into the PC. Run CPS and check if the virtual COM-port option appears

 

[APXandRailroadRadios]

You still haven't figured out that you first have to uninstall the driver that Windows itself installed for the cable. Plug in the cable. Go to Device Manager and find the cable. Right-click on the cable and select uninstall (also check uninstall the driver for this device). When the device is uninstalled, disconnect the cable. Download and install the driver for PL2303. Plug the cable into the PC. Run CPS and check if the virtual COM-port option appears

I uninstalled the cable and downloaded PL2303 again. I tried to load it into Device Manager, but I am not sure where to put PL2303. I plugged the radio back in, and it still has the error symbol. I'm not sure how to uninstall the driver for the device.

 

[Hit_Factor]

.... I'm not sure how to uninstall the driver for the device.

Please reread the help offered in this thread. If that doesn't work, read the instructions provided by Prolific at the link posted above. Lastly, is there a teenager walking down the street who you could call in to help you sort this out?