I was programming another radio on a Saturday using an RT systems product, emailed a question and got a response within a couple of hours. I have always found them to be very responsive, and for me anyway, that makes spending the money on their systems worth it.I use RT Systems Software to program my R15. I reported a problem on Monday morning (Aug 5th), Will got back to me within an hour asking for additional information plus he requested that I send him my programming so they could test with what was causing a problem.
The problem was -> If you put an EDGE SCAN entry in your programming, it doesn't correctly write the TUNING STEP or MODE to the receiver. It also doesn't correctly read EDGE SCAN entries from your receiver into the software.
Will and his programming team jumped on the problem, kept me updated with their progress AND they issued the fix for the problem around 5pm today (Aug 7th).
I consider this fast and excellent customer service.
You can get the fix by simply running the CHECK FOR UPDATES under the HELP command at the top of the page.
I use RT Systems Software to program my R15. I reported a problem on Monday morning (Aug 5th), Will got back to me within an hour asking for additional information plus he requested that I send him my programming so they could test with what was causing a problem.
The problem was -> If you put an EDGE SCAN entry in your programming, it doesn't correctly write the TUNING STEP or MODE to the receiver. It also doesn't correctly read EDGE SCAN entries from your receiver into the software.
Will and his programming team jumped on the problem, kept me updated with their progress AND they issued the fix for the problem around 5pm today (Aug 7th).
I consider this fast and excellent customer service.
You can get the fix by simply running the CHECK FOR UPDATES under the HELP command at the top of the page.
I was programming another radio on a Saturday using an RT systems product, emailed a question and got a response within a couple of hours. I have always found them to be very responsive, and for me anyway, that makes spending the money on their systems worth it.
I have two 7100s and I will never part with them. Best aviation scanner I have ever owned.I just purchased a used Yupiteru MVT-7100 from eBay U.K. It should be here in the nest 10 days, can't wait to compare the IC-R15 with the 7100. Heard so many good reviews on the Yupiteru, I know the tech is 20 years old. The IC-R15 has a very fast scan rate of 150 channels/sec vs 30 channels/sec for the Yupiteru. Guess I will know very soon.
Me too. Am happy with my R30 for air band plus P25. Same with my R8600. Unless Icom comes out with an upgraded R30, won’t need to buy another handheld radio.The R15 looks like a nice radio but there is no mil air activity in my area and rail is so so that leaves me with 118-138 air band. Since i already own a ID52/R30/8600 i'm not sure the R15 would do significantly better than any of these three to warrant the purchase of the R15.
What was the issue that they fixed? Will have to check for the update.The same happened to me last week with the R30 programmer. Will and his team fixed it within 2 hours and an update was available. Hats off to RT Systems.