That's a tricky one. What you'll want to try to accomplish is to get the recording from the first page stopped before the second tone triggers. If the second tone triggers while the first one is still recording, it will wipe the audio prior to the second tone from the first recording. So to do this, you'll want the Record Time set fairly short (slightly longer than the longest time it takes them to start talking after the page is sent...maybe 10 seconds?), and also set the Record Release Time pretty short - maybe 1.5 seconds or 2 seconds instead of the default 3 seconds.
If you can't get a good combination of those settings working, let me know and I'll think about how to implement some additional timing logic in the stacked recording feature to address this.
Andy
Thanks for your reply, Andy. I figured that's what you would say. If at any time during a recording another set of tones is detected, it is assumed to be a stacked page, even if there was voice audio in between.
I have recording time set to 40s because sometimes there are situations where the voice dispatch is delayed quite a long time after the tones drop. Sometimes 10 seconds or more, with some particular dispatchers, which is quite annoying. If I shorten the record time, I'll miss those voice dispatches.
Now that you have verified the logic of how it works, I'll play with it and see how to optimize it. I assume the checkbox for "Extended Recording for Stacked Pages" disables the stacked page feature when it is unchecked? That's probably what I'll opt for given the variability with the way dispatches occur here.