PM400 Programming

[LineNoise]

We have tons of old analog stuff. Still in use. Anyways, I'm trying to repurpose a PM400 for amateur use.

I've spent weeks going back and forth with Motorola. It's to the point now where they just ignore me and close the chat.

I've read a lot over the last month. Lots of conflicting information.

As of this second, Motorola's stance is that the PM400 does not work anymore (becuase they say so) and that the software also quit working in 2019.

Is there anybody out there that can help obtain this software? I am asking for public assistance for this software because the official response I've received (countless times) is that it's no longer available. I've spent considerable amount of time going 'round and 'round with Motorola.

A name at Motorola. Secret phrases. Knocks. Special signs? There's got to be a way.

 

[LineNoise]

I have a key. Just impossible to download from Motorola. They're telling me to call a dealer.

 

[jeepsandradios]

You need -

Part Number: RVN4191
Product Applicability: CP150, CP200, CP200XLS, PR400, CM200, CM300, PM400

 

[clbsquared]

That CPS is widely available on the internet. A few good searches and you should find it. Unfortunately, this site frowns on providing the actual links to it. But, it is out there. And it will take you less time to find it than you’ve already spent dealing with Motorola

 

[LineNoise]

Appreciate your reply. I've spent many hours over the last few weeks on this.

Seems like Motorola Solutions has changed things up from the Status Quo and told nobody, including their support people. This process is excruciating and will end in disappointment.

Step 1: You still need to make an account. (From apply to account creation, this took 3 weeks)

Step 2: Go To "Support Services" and then "Software and Licensing"

Step 3: Click the button that says "SUBSCRIBE TO NON-LICENSED SOFTWARE"

Check "PCR NA Analog Commercial Devices (Legacy)" and click "Add"​

Step 4: Wait. Motorola Solutions support says you will wait from "Instantly to 15 minutes"

​

My experience was waiting multiple hours and placing numerous tickets to get it to show up.​

​

So I got the software, connected to my radio, tried to program and I need a wideband key.

​

None of the part numbers show up on their website any more. I was told no less than two-dozen times to "order" various random part number from Motorola Solutions support to which NONE showed up as an actual product to purchase.

I've been going around and around since 10AM on this. Out of all the phone numbers I was given, none worked, except this last one. After mashing buttons til someone answered, they placed a ticket and an "analog specialist" called me back very quickly.

The analog specialists claims "all wideband licenses have been canceled" as of July 2023.

Motorola has abandoned millions of perfectly functioning radios and shut-out the Amateur community, to which the analog specialists reply was "They abandoned all of Canada, too".

What a sad end to Motorola.

 

[clbsquared]

Motorola was never concerned with the Amateur community to begin with. Those radios have been EOL for a while now. You can’t expect a company like Motorola to continue to offer support for radios that haven’t been produced in decades. It isn’t economically feasible for them. The information you’re looking for is all over the internet. It’s just no longer available through Motorola.
Here’s a good place to start.

The Motorola CM200, CM300 and PM400 (and similar) Mobile Radio Index page

You need to find R05.16. As that is the last version that doesn’t force narrowband.