I tried it sat it in the car for 10 minutes it got up to 118 degrees F but no dice. I then thought it may be the change ing temp from hot to cold so i cooled it down to room temp and again i was unable to replicate the issue. everyone who has had this issue please provide the exact circumstances of when this issue occurs so that i can try to track this down. Its really hard to fix it if I cant replicate it.
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Unication *New* G4 and G5 pagers/ somewhat limited scanner
- Thread starter fireboat61
- Start date
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I tried it sat it in the car for 10 minutes it got up to 118 degrees F but no dice. I then thought it may be the change ing temp from hot to cold so i cooled it down to room temp and again i was unable to replicate the issue. everyone who has had this issue please provide the exact circumstances of when this issue occurs so that i can try to track this down. Its really hard to fix it if I cant replicate it.
Only happened twice for me. As posted the other day it happened right after the most recent firmware update. Battery pull fixed it. Next day while sitting in my office had it on the charger and during a conversation it went extremely quiet. Battery pull once again fixed it.
Had the unit 6 months (mine is a G4 if that helps) and only now has it happened to me.
I too am going to try to replicate this issue. Since we think its heat related im going to carry my temp gun with me.
Had the unit 6 months (mine is a G4 if that helps) and only now has it happened to me.
I too am going to try to replicate this issue. Since we think its heat related im going to carry my temp gun with me.
David,
Can you please explain the function of the two buttons on the left side? I seem to run into trouble when the larger of the two is pressed. I think it's suppose to be recording related, but it just seems to bog down the CPU and the interface becomes very slow to respond.
Also, does the home key(the 3 circles) key actually do anything?
I'm running the firmware that was released last Friday. In general, it seems like it's more prone to the user interface lagging behind after certain events. Eventually it catches up, but it can be frustrating when you're trying to listen to something interesting or important.
Thank You,
Ben
Can you please explain the function of the two buttons on the left side? I seem to run into trouble when the larger of the two is pressed. I think it's suppose to be recording related, but it just seems to bog down the CPU and the interface becomes very slow to respond.
Also, does the home key(the 3 circles) key actually do anything?
I'm running the firmware that was released last Friday. In general, it seems like it's more prone to the user interface lagging behind after certain events. Eventually it catches up, but it can be frustrating when you're trying to listen to something interesting or important.
Thank You,
Ben
The buttons on the left side are as follows (large) is for push to listen it also will mute an incoming transmission. the (small) button is for recording voice memos.
The home key is the menu key in R11N2
I have a temperature test chamber and have run temp testing on the units and have found nothing. I really want to solve this issue so any help is greatly appreciated.
I wonder if the "Push to Listen" button might be related to the heat problem. Is there a way to disable that?
It might help to troubleshoot. I haven't experienced the heat related muting/audio problem. Just thinking out loud.
Thank you.
It might help to troubleshoot. I haven't experienced the heat related muting/audio problem. Just thinking out loud.
Thank you.
I wouldn't think so and it is essentially disabled by default
Unication_David,
Are you testing engineering test units or actual samples of factory produced units? The reason I ask is, sometimes intermittent problems like being described are due to things like:
1) Borderline tolerances of a certain batch of components;
2) Bad batches of pcb's with internal temperature sensitive trace issues and/or connector issues (like pressure contacts);
3) Factory soldering problems that only show up during temperature extremes in the use of the product.
And others I can't think of right now. I'm just mentioning this because I have seen odd intermittent type problems not show up on those units Test Engineering has available to them but then, when someone finally starts taking random samples of factory produced units intended for sale the problems begin to show up.
-Mike
Are you testing engineering test units or actual samples of factory produced units? The reason I ask is, sometimes intermittent problems like being described are due to things like:
1) Borderline tolerances of a certain batch of components;
2) Bad batches of pcb's with internal temperature sensitive trace issues and/or connector issues (like pressure contacts);
3) Factory soldering problems that only show up during temperature extremes in the use of the product.
And others I can't think of right now. I'm just mentioning this because I have seen odd intermittent type problems not show up on those units Test Engineering has available to them but then, when someone finally starts taking random samples of factory produced units intended for sale the problems begin to show up.
-Mike
Another thing to mention linked to my previous post - it might be advantageous for you (Unication_David) to start collecting serial numbers of those units with reported issues so that you might be able to track down factory-related batches of "problem units".
-Mike
-Mike
I have taken all of these into consideration. All of mine are production units i have a couple of engineering units but i don't use them for these tests one of the first things i thought of is that it might be a bad batch but the units we have received are all from different batches. I have only heard of a few units having this issue so we try to replace those just in case and that usually solves the problem or at least it has in the past. The weirdest thing is that our largest customers are not experiencing the issue. Thank you for your input though
This one. After a 40+ career in manufacturing engineering in a high--reliability electronics industry, I can't tell you how many times a unit would test good at ambient and then after a few hours in a temp chamber going through temp. cycles the solder joint opens and the problem manifests itself.
You may have a troublesome batch.
audio
I have done some testing with a G5 on the audio issue as well.
I clipped my G5 on my side and went for a bicycle ride on a 90+ degree day and within 10 minutes my audio was down to the point where I could hardly hear it from it's position on my side. It recovered on it's own several minutes later, still in the same environment. ( I never had to do a battery pull )
The next day I took the same ride in the same temps and the pager worked flawlessly and I did not have the issue since.
I really thought this is a heat issue at first, but now I'm not sure.
One thought I had was since these units are waterproof, could it be the barrier across the speaker that compromises the speaker depending on the pressure due to heat?
As stated by some other members, the device is such a great product and I'm sure Unication will take care of this once it it traced down.
Thanks David and the Unication Team for this great product, We are rooting for you!
I have done some testing with a G5 on the audio issue as well.
I clipped my G5 on my side and went for a bicycle ride on a 90+ degree day and within 10 minutes my audio was down to the point where I could hardly hear it from it's position on my side. It recovered on it's own several minutes later, still in the same environment. ( I never had to do a battery pull )
The next day I took the same ride in the same temps and the pager worked flawlessly and I did not have the issue since.
I really thought this is a heat issue at first, but now I'm not sure.
One thought I had was since these units are waterproof, could it be the barrier across the speaker that compromises the speaker depending on the pressure due to heat?
As stated by some other members, the device is such a great product and I'm sure Unication will take care of this once it it traced down.
Thanks David and the Unication Team for this great product, We are rooting for you!
Should we start a new thread for this specific problem?
Then request that only people who have experienced it participate / post.
My unit has never done it but immediately after the R11N2 update it did it. Followed by another muting situation a few hrs later.
Then yesterday literally 20 minutes after my last post i left my office and while driving in my truck it happened again for the 3rd time. Heat should not have been a factor as my truck was in a covered parking spot and had AC running as soon as i started it. Leaving it off for 15 minutes fixed the issue.
IF it happens again im tempted to revert back to the previous firmware as i never had it happen to mine. But that wouldnt make much sense as other people have had it happen on older firmware.
So back to a hardware issue. Sorry, thinking out loud.
Then request that only people who have experienced it participate / post.
My unit has never done it but immediately after the R11N2 update it did it. Followed by another muting situation a few hrs later.
Then yesterday literally 20 minutes after my last post i left my office and while driving in my truck it happened again for the 3rd time. Heat should not have been a factor as my truck was in a covered parking spot and had AC running as soon as i started it. Leaving it off for 15 minutes fixed the issue.
IF it happens again im tempted to revert back to the previous firmware as i never had it happen to mine. But that wouldnt make much sense as other people have had it happen on older firmware.
So back to a hardware issue. Sorry, thinking out loud.
Audio Failure
Yesterday it was overcast and not incredibly hot out. Had unit on at my desk off and on and was working fine. When I left I got in my vehicle and turned the volume up to compensate for outside noise and BAM, audio failure. When I arrived at my destination I did a battery pull reset and it was then fine for the rest of the evening. This morning driving to work it was fine. Instead of being heat related could it have something to do with turning the volume up to or near max causing it to go into audio failure ? That might explain why no of limited failure in a quiet environment but when in a noisy environment when volume would be turned up BAM This is very frustrating.
Yesterday it was overcast and not incredibly hot out. Had unit on at my desk off and on and was working fine. When I left I got in my vehicle and turned the volume up to compensate for outside noise and BAM, audio failure. When I arrived at my destination I did a battery pull reset and it was then fine for the rest of the evening. This morning driving to work it was fine. Instead of being heat related could it have something to do with turning the volume up to or near max causing it to go into audio failure ? That might explain why no of limited failure in a quiet environment but when in a noisy environment when volume would be turned up BAM This is very frustrating.
I have one of the first G4's and the audio issue has been present with every FW version I've had. And I've had many versions. I have tried everything to replicate the issue and there is simply no way to figure it out by changing the temperature environment, switching zones, changing volume etc. It's been a problem since the very beginning. I give Unication lots of credit for their efforts at fixing this. I hope its resolved sooner than later.
I'm on my second G5. First one had the audio dropout problem and it was replaced with another G5 and so far (fingers crossed!) it hasn't shown the problem.
Unication_David: Based on the other posts about full volume, can you test your units at high/full volume and see what happens? I think every time my first G5 had the problem, I was in the car...so I probably had the volume turned up.
Unication_David: Based on the other posts about full volume, can you test your units at high/full volume and see what happens? I think every time my first G5 had the problem, I was in the car...so I probably had the volume turned up.
cpetraglia
Member
I was thinking the same thing. The amplifier circuit may be heating up with the very high volume settings. Could there be a protection circuit built in to protect the components? I have had a G4 for 3+ months and have never had the problem. I have also used the BT feeding a separate sound system most of the time. No load on the internal amp. Personally, the pagers don't have the best quality speaker audio to start with. I'm not sure I could bare listening for too long at full volume.
Is anyone else noticing a change in Bluetooth operation after the update to R11N2? I now get a low beep at the beginning of every voice call that was not there before. It is close to the same pitch as the “Out of Range” tone – not exactly, but close – and not as long. All my knob positions are set to silent for the alert mode, and I have “none” selected for alert tone for all talk groups on the Group ID Settings tab. I didn’t change any programming after the software update. I do not get the tone when it’s not on Bluetooth. Any ideas? Thanks
cpetraglia
Member
I gave up on the BT after you recommended the RockRok. I got a beep out of that thing every time a TG became active. I finally bought a Amplified Charger from my Rep. It is working just fine for my purposes. I have had many BT devices and all of them have there own little quirks. If you are sure your settings in the PPS are not sending an alert, I would guess it's coming from your BT device. All I can hope for is an earphone jack in future models.
Twice since I updated the PPS and firmware (to N), I've received the following message in PPS when trying to program a G5: "Programming Failed: Communication Chaos! The return packet can't be processed!"
And the pager says "Programmed Failed". Retrying the programming works the second time.
I never had this problem before (same laptop, cable, pager).
And the pager says "Programmed Failed". Retrying the programming works the second time.
I never had this problem before (same laptop, cable, pager).
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