I have checked, checked and double checked. I have not tried to reformat, cant hurt to try. The screen is lite, but this is nothing on it. Seems to be making all the right beeps, etc. but nada. Radio Shack as near as I can tell, charges $ 65 for the first 15 mins of help. There seems to be no radio shack free help. That sucks, There is free help lines for little $10 phones. off I go, or off the deep end, we will be see