The picture of the quick keys with all check marks just tell the scanner which ones are allowed to be used and/or available. To use quick keys, you have to edit the profile and assign quick keys to a favorite. To add quick keys to systems, sites, and departments, you have to edit each favorite list and add them. No quick keys just means everything is going to get scanned with no easy way to turn off systems, sites, or department that you are tired of listening to.