Extremely unhappy and disatistified with Uniden tech support at the moment!

[pro106import]

Here are the part numbers you need in case you want to try to get the parts and fix it yourself. It is pretty easy and the parts cost me like 6 bucks for 2 sets ( waaaaay back when though ). Of course I don't know if they are still available or if they even sell parts anymore. You can always call and give it a shot. The contact sheet is what wears out usually.
KNBZ3B9815Z-- Contact Sheet
LNBZ4E0966Z-- Key Rubber w/out Contact Sheet
Good luck, Bob

 

[scanthewaves]

Heard from tech supervisor, corporate says they don’t believe the damage occurred in shipping pay the $69 or they will ship it back in repaired on their dime. I explained that in a padded envelope if it was dropped it could easily be damaged, he responded the warranty is void if the unit was dropped, which I replied I didn’t drop it. I asked about shipping insurance he said that’s not something Uniden is responsible for I said or something to that effect l, I responded that Uniden covered the shipping with a prepaid label, in hindsight they should go the extra mile and send you a protective packaging kit like some other companies do. Still waiting to hear from @JoeBearcat.

 

[mastr]

...he responded the warranty is void if the unit was dropped...

That is hilariously ridiculous - a portable device that voids the warranty if it is dropped. Everyone I know has dropped a portable at one time or another.

 

[scanthewaves]

That is hilariously ridiculous - a portable device that voids the warranty if it is dropped. Everyone I know has dropped a portable at one time or another.

It’s absurd! Would you honesty be expected to pay twice for something that hasn’t been fixed once? I certainly have never and never will. I would like to take a moment to point out if I may, in addition to the various complaints from Uniden owners some scanner ones who I can only figure at this point are former Uniden customers, Uniden has a disgraceful F rating with BBB, do they even care that their rating instead of being praised is critical? Looks to me like they don’t other than the feigned interest in the complaints.

 

[scanthewaves]

Here are the part numbers you need in case you want to try to get the parts and fix it yourself. It is pretty easy and the parts cost me like 6 bucks for 2 sets ( waaaaay back when though ). Of course I don't know if they are still available or if they even sell parts anymore. You can always call and give it a shot. The contact sheet is what wears out usually.
KNBZ3B9815Z-- Contact Sheet
LNBZ4E0966Z-- Key Rubber w/out Contact Sheet
Good luck, Bob

That’s wonderful except the symptoms it was and I’m not sure still is experiencing are related to the microprocessor, I posted a thread sometime ago on here but I haven’t found it yet I’ll post a link if I do.

 

[MStep]

It’s absurd! Would you honesty be expected to pay twice for something that hasn’t been fixed once? I certainly have never and never will. I would like to take a moment to point out if I may, in addition to the various complaints from Uniden owners some scanner ones who I can only figure at this point are former Uniden customers, Uniden has a disgraceful F rating with BBB, do they even care that their rating instead of being praised is critical? Looks to me like they don’t other than the feigned interest in the complaints.

I would not believe it had I not seen it with my own eyes. Indeed Uniden America Corporation does have an "F" rating with the Better Business Bureau. And while some attempt to perpetrate the myth that Uniden Japan is not connected in anyway with Uniden America, if I were Hideo Fujimoto, I would be considering my options.

 

[natedawg1604]

I would not believe it had I not seen it with my own eyes. Indeed Uniden America Corporation does have an "F" rating with the Better Business Bureau. And while some attempt to perpetrate the myth that Uniden Japan is not connected in anyway with Uniden America, if I were Hideo Fujimoto, I would be considering my options.

Well if you want something "better" than the Uniden HP or SDS, you're looking at the Unication or NAS radios from Harris, Moto, BK etc. However if you want to monitor Trunked NXDN systems, the ONLY options are from Uniden (no commercial radio can passively monitor Trunked NXDN).

 

[MStep]

Well if you want something "better" than the Uniden HP or SDS, you're looking at the Unication or NAS radios from Harris, Moto, BK etc. However if you want to monitor Trunked NXDN systems, the ONLY options are from Uniden (no commercial radio can passively monitor Trunked NXDN).

I agree. For most consumers, it is the only game in town. Especially for the vast majority in major cities that deal with simulcast issues. And while I feel that Whistler offers a better decode and listening experience, the Uniden SDS series are unsurpassed. Sometimes you gotta deal with the devil.

 

[R8000]

There is so much fail in this thread, I don't know where to begin.

 

[iMONITOR]

It looks that way in the picture, my guess is if it was dropped it was dropped by Fedex the carrier responsible for the shipping back to them, not my choice it was covered by Uniden, something that should have taken 2 days max in state took about 4-5 days, I believe the package was marked fragile, yes I only want my original repair but now they don't want to do that because they are saying the SMA is damaged, it doesn't matter to them if it happened in shipping but isn't it insured for damage? Can't prove it anyway no picture prior to shipping. So basically I have parts and not good ones at that, If I"m willing to pay for their shipping it back. Thanks Uniden for nothing.

If it was damaged in shipping I'd guess it wasn't packed properly.

 

[MTS2000des]

I would not believe it had I not seen it with my own eyes. Indeed Uniden America Corporation does have an "F" rating with the Better Business Bureau. And while some attempt to perpetrate the myth that Uniden Japan is not connected in anyway with Uniden America, if I were Hideo Fujimoto, I would be considering my options.

Reading the many unresolved customer complaints on scanners, CB radios and radar detectors.

Seems like a pattern here: poor service, poor communication/unresolved commitments, and failure to respond with resolution.
All these people can't be liars.
The BBB rating shows a pattern of a company that could care less about it's customer. Solution: stop buying their products. Only option available.

 

[donc13]

Reading the many unresolved customer complaints on scanners, CB radios and radar detectors.

Seems like a pattern here: poor service, poor communication/unresolved commitments, and failure to respond with resolution.
All these people can't be liars.
The BBB rating shows a pattern of a company that could care less about it's customer. Solution: stop buying their products. Only option available.

That'd be like saying quit the scanning hobby.

BBB ratings are "over rated" for accuracy. Uniden America is not a member of the BBB. If you go to BBB's site and read the actual complaints, you will see most are, "I can't prove when I bought it" type complaints or "I want a refund" when the person bought it at a store but the store would only offer an exchange type. All the recent complaints I saw were answered by Uniden America.

 

[MTS2000des]

Doesn't change the fact that there are unresolved complaints that mirror what the O/P is experiencing.

 

[buddrousa]

The facts are the scanner was received damaged by Uniden until that problem is solved it is a mut point.

 

[scanthewaves]

Well if you want something "better" than the Uniden HP or SDS, you're looking at the Unication or NAS radios from Harris, Moto, BK etc. However if you want to monitor Trunked NXDN systems, the ONLY options are from Uniden (no commercial radio can passively monitor Trunked NXDN).

Well if you want something "better" than the Uniden HP or SDS, you're looking at the Unication or NAS radios from Harris, Moto, BK etc. However if you want to monitor Trunked NXDN systems, the ONLY options are from Uniden (no commercial radio can passively monitor Trunked NXDN).

The only trunked systems i care about are Moto, the rest I can monitor with SDR
SDR can’t monitor NXDN?

 

[scanthewaves]

That'd be like saying quit the scanning hobby.

BBB ratings are "over rated" for accuracy. Uniden America is not a member of the BBB. If you go to BBB's site and read the actual complaints, you will see most are, "I can't prove when I bought it" type complaints or "I want a refund" when the person bought it at a store but the store would only offer an exchange type. All the recent complaints I saw were answered by Uniden America.

Actually if you read some of the complaints I read the majority are about Uniden repair support.

 

[scanthewaves]

The facts are the scanner was received damaged by Uniden until that problem is solved it is a mut point.

The speculation is it was damaged prior to receipt but how do you know it wasn’t damaged upon receipt and it’s not being admitted to, would anyone actually admit to it when it’s so much easier to claim it was damaged prior to receipt, I don’t think anyone would especially if it meant thier job was on the line! Nowadays it’s not hard to find unscrupulous types in all positions in the workplace, sadly gone are the days of true integrity.

 

[12dbsinad]

The speculation is it was damaged prior to receipt but how do you know it wasn’t damaged upon receipt and it’s not being admitted to, would anyone actually admit to it when it’s so much easier to claim it was damaged prior to receipt, I don’t think anyone would especially if it meant thier job was on the line! Nowadays it’s not hard to find unscrupulous types in all positions in the workplace, sadly gone are the days of true integrity.

I thought Uniden said they didn't believe it was damaged in shipping? Meaning they're blaming you. Also, they took a picture of just the scanner and not of the packaging? That's odd and you would think a consumer company that deals with all kinds returns and mail processing they'd have some sort of protocol on damaged goods. Sounds Mickey Mouse.

 

[scanthewaves]

I thought Uniden said they didn't believe it was damaged in shipping? Meaning they're blaming you.

Yes that’s true but that’s still prior to receipt as I wasn’t in the repair center Uniden has zero evidence that I may have dropped it and had I dropped it and damaged it I would of inquired if it was covered in their warranty or what it would cost to repair before sending it back to them I told them if necessary I’m willing to sign a affidavit to the effect I did not drop it prior to sending it to them. I’m not necessarily blaming Uniden I’m blaming FedEx and the fact that Uniden shipped with them, all I did was slap the label on the package and sent it through a FedEx store, at one point they couldn’t even tell me where the package was and they delayed the delivery it could have been in that time it was damaged but no one is going to bother looking into that or making an insurance claim, just why is a package insured for the value of the item if the sender is going to be blamed for something the carrier may very well have been responsible for?

 

[scanthewaves]

If it was damaged in shipping I'd guess it wasn't packed properly.

Bubble wr

Heard from tech supervisor, corporate says they don’t believe the damage occurred in shipping pay the $69 or they will ship it back in repaired on their dime. I explained that in a padded envelope if it was dropped it could easily be damaged, he responded the warranty is void if the unit was dropped, which I replied I didn’t drop it. I asked about shipping insurance he said that’s not something Uniden is responsible for I said or something to that effect l, I responded that Uniden covered the shipping with a prepaid label, in hindsight they should go the extra mile and send you a protective packaging kit like some other companies do. Still waiting to hear from @JoeBearcat.

That should read non repaired