In today's day in age, most small businesses and franchisees want cut cost, so they employ FRS radios, rather than LMRS radios. I agree that Patient First or Urgent Care, should consider using LMR or FHSS, since they usually have to relay sensitive information from the Intake Desk to Medical Staff. Using FHSS would make sense since FHSS is nearly impossible from someone to monitor. LMR digital systems may offer some security depending on whether or not their LMR license allows for encryption.
Then again, the Wi-Fi intercom networks are secured and would allow for HIPA compliance. Similar to OPENSKY system, which I think the Public Safety should consider using, especially to keep information secured.