markjrenna
Member
I'm looking to get one of these. Are there still paint issues with the newest production runs?
keypad area wear / silk screen psr-800
- Thread starter torontokris
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psr-800 owner
i don't know ab't prod. runs, but i sent mine in to replace worn faceplate. got it back, and the same
problem again in ab't a weeks time. now contemplating next move. i wonder why they're being
stubborn. sorry ab't bad reply. this occured jul-aug 2011.
i don't know ab't prod. runs, but i sent mine in to replace worn faceplate. got it back, and the same
problem again in ab't a weeks time. now contemplating next move. i wonder why they're being
stubborn. sorry ab't bad reply. this occured jul-aug 2011.
@Kel - Mine is Serial #3412 - I have had it for a month now, and no evidence of the front plate problems others have described.
Bob
Bob
Kel
Member
Mine starts in the 4000's and it seems to be fine.
Face plate status
I called GRE and spoke with Amy, nice girl.
She said the replacements should be available in two weeks.
Guess they're on a slow boat from Japan.
She took my information and said they would mail me one when they're available.
I called GRE and spoke with Amy, nice girl.
She said the replacements should be available in two weeks.
Guess they're on a slow boat from Japan.
She took my information and said they would mail me one when they're available.
NWI_Scanner_Guy
SCANNING THE AIRWAVES SINCE 1987
Mine has SN 2612 and yes, the paint is starting to come off. To me it's no big deal; I've seen the "shiny" pics and I like the way it looks like that.
I don't have any lighter fluid in house as others have used to remove the remaining paint. Anyone know of anything else that may work? I tried fingernail polish remover and that didn't work.
I don't have any lighter fluid in house as others have used to remove the remaining paint. Anyone know of anything else that may work? I tried fingernail polish remover and that didn't work.
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Mine has SN 2612 and yes, the paint is starting to come off. To me it's no big deal; I've seen the "shiny" pics and I like the way it looks like that.
I don't have any lighter fluid in house as others have used to remove the remaining paint. Anyone know of anything else that may work? I tried fingernail polish remover and that didn't work.
Try WD-40 - it worked for me.
mine is 004141 it is good to go!
I'll have to send mine back a second time. I just received it back about two weeks ago; they replaced the faceplate and within a week of getting it back, the same issue has occurred. I had the original unit less than a week before it occured. At this point, given the extra money I've had to spend out-of-pocket with their RMA process on a less than three month old unit; I want it replaced with a later serial number. My current one is in the low 2000's... I suspect that when the told me the new faceplates were in; they were actually just trying to close out RMA's before the end of the month. I'll be calling them first thing on Tuesday morning!
Having come from a great unit such as the PSR-500/600; this one has been a real disappointment so far.
Agree.
GRE replaced my faceplate (ser #2043) in July. In 5 days the paint started coming off just like the first one. After a couple of weeks removed the paint and now have a shiny faceplate.
I like the PSR-800 - They just need to fix the faceplate issue.i
I spoke to soon! mine just now started to peal Serial 004141...Is there a step by step on how to take the faceplate off without voiding the Warranty? I have already started to scratch it off to get that shiney look...Now i wanna take the faceplate off to make sure I get all of it.
I used lighter fluid and a soft cloth. It will take off the paint but will lave the lettering on the control portions. I also bought a screen cover to protect the plastic display which people have said scratches easy. I have now had mine for over 3 months and really like it. It receives a P25 system great that i could never receive when it was trunked analog as i live in a deep valley over 18 miles away. The county i live in is going digital in a little over a year to be able to operate with 3 other counties on the same system so i figured i would get a jump start learning the radio. I personally don't care about replacing the cover as i am happy with mine the way it is.
Thats what i am saying...If they are having this many problems with the face plate and it is not a realy big deal why bother getting the faceplate exchanged? why not just clean the crappy paint off and be done with it!
NWI_Scanner_Guy
SCANNING THE AIRWAVES SINCE 1987
No luck with it here.
Tried with a Q-Tip, a cotton ball and with it sprayed on fingertip. Even let it sit in one spot until it air dried and then tried rubbing...nothing.
anybody have a recent radio that the paint is not wearing off of?
so even 4141 is bad thats got to be a very current/recent radio.
so even 4141 is bad thats got to be a very current/recent radio.
Yes mine pealed...4141...I think it is gunna do it on EVERY radio that...unless they change the kind of paint they are useing... to me it really doesnt matter... either way is fine with me...
found a good cleaner
Well I have to have things right, and the faceplate after 3 days had smudged and I had nicked it. I tried WD40 but really had to scrub SOOOOOO I tried some Goof off. In less than 5 sec it was totally clean. I was amazed the name brand and EZ scan digital lettering stayed on. It worked flawlessly. I actually like the new look much better.........
Later,
Tom
Well I have to have things right, and the faceplate after 3 days had smudged and I had nicked it. I tried WD40 but really had to scrub SOOOOOO I tried some Goof off. In less than 5 sec it was totally clean. I was amazed the name brand and EZ scan digital lettering stayed on. It worked flawlessly. I actually like the new look much better.........
Later,
Tom
Well I sent mine back once again for the face plate wear issue and they are sending me a replacement unit with a serial number above 4000; however, I was also advised that in-fact they have NOT resolved the issue and that testing was to begin later this week to see what is causing this issue. The representative also stated that this issue doesn't appear to be affecting all PSR-800, nor a specific serial number range, etc. This is why they are suppose to be taking random samples from stock for the testing. My guess is a new face plate won't come before the end of the year and it's time to simply consider the solution offered by others and simply remove that coating from the display.
The new radio is suppose to arrive on Monday of next week so we'll see what happens. The last one developed the problem within two days of receiving the radio back from GRE; now I'll get to play with a new one. FYI, my old serial number was 204x and was purchased from HRO in Delaware in June.
The new radio is suppose to arrive on Monday of next week so we'll see what happens. The last one developed the problem within two days of receiving the radio back from GRE; now I'll get to play with a new one. FYI, my old serial number was 204x and was purchased from HRO in Delaware in June.
I put a ticket in a couple of days ago to see if they'd fixed the problem. This is how they responded:
Hi Rob, We have the next batch of faceplates going through quality control testing at this time to ensure the problem is corrected once and for all. While this testing is being done, we don't have any faceplates available to send to customers at this time. If you would like to get on the list to receive a faceplate, Please provide the following information and we'll issue an RMA:
Full Name:Address:
City, State Zip:
Phone#:
Model #:
S/N:
Date and place of purchase:
Best email address for RMA instructions:
Best Regards,
GRE Support Teamhttp://www.greamerica.com/support
Then:
Thank you for purchasing our APCO P25 trunking scanner, GRECOM PSR-800.
We have your name on record as reporting that your scanner had a defectivefront panel.
A new production batch of PSR-800 front panels was recently release fromour factory. However, our QA team will be conducting durability tests for a month to make sure that the replacements are perfect in every way.
According to our schedule, the QA team will report the test result in the first week of November.
Therefore, the earliest we can ship the replacement panel to you is sometime in the second week of November.
One of our customer service representatives will contact you by phone or via email before shipment.
We deeply apologize for the delay and inconvenience this may cause and appreciate your understanding.
Should you have any question, please contact us at any time during ouroffice hours, Monday - Friday, 8am to 5pm in Pacific Time.
Sincerely, RMA Team GRE America, Inc. 425 Harbor Blvd. Belmont, CA 94002 P:650.591.1400 F:650.591.2001
Sounds to me like they're still testing. Great scanner; don't regret my purchase, but it's begining to look a bit tattered. Not a show stopper.......
Hi Rob, We have the next batch of faceplates going through quality control testing at this time to ensure the problem is corrected once and for all. While this testing is being done, we don't have any faceplates available to send to customers at this time. If you would like to get on the list to receive a faceplate, Please provide the following information and we'll issue an RMA:
Full Name:Address:
City, State Zip:
Phone#:
Model #:
S/N:
Date and place of purchase:
Best email address for RMA instructions:
Best Regards,
GRE Support Teamhttp://www.greamerica.com/support
Then:
Thank you for purchasing our APCO P25 trunking scanner, GRECOM PSR-800.
We have your name on record as reporting that your scanner had a defectivefront panel.
A new production batch of PSR-800 front panels was recently release fromour factory. However, our QA team will be conducting durability tests for a month to make sure that the replacements are perfect in every way.
According to our schedule, the QA team will report the test result in the first week of November.
Therefore, the earliest we can ship the replacement panel to you is sometime in the second week of November.
One of our customer service representatives will contact you by phone or via email before shipment.
We deeply apologize for the delay and inconvenience this may cause and appreciate your understanding.
Should you have any question, please contact us at any time during ouroffice hours, Monday - Friday, 8am to 5pm in Pacific Time.
Sincerely, RMA Team GRE America, Inc. 425 Harbor Blvd. Belmont, CA 94002 P:650.591.1400 F:650.591.2001
Sounds to me like they're still testing. Great scanner; don't regret my purchase, but it's begining to look a bit tattered. Not a show stopper.......
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Larry1275
Member
Psr-800 Paint
Thank you for purchasing our APCO P25 trunking scanner, GRECOM PSR-800.
A new production batch of PSR-800 front panels was recently released from
our factory. However, our QA team will be conducting durability tests for a
month to make sure that the replacements are perfect in every way. According
to our schedule, the QA team will report the test result in the first week
of November. Therefore, the earliest we can ship the replacement panel to
you or repair your radio is sometime in the second week of November.
We deeply apologize for the delay and inconvenience this may cause and
appreciate your understanding.
we'll place you on the list for a replacement as soon as they become available
Thank you for purchasing our APCO P25 trunking scanner, GRECOM PSR-800.
A new production batch of PSR-800 front panels was recently released from
our factory. However, our QA team will be conducting durability tests for a
month to make sure that the replacements are perfect in every way. According
to our schedule, the QA team will report the test result in the first week
of November. Therefore, the earliest we can ship the replacement panel to
you or repair your radio is sometime in the second week of November.
We deeply apologize for the delay and inconvenience this may cause and
appreciate your understanding.
we'll place you on the list for a replacement as soon as they become available
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Maybe try a clear LCD lens protector?
I don't have a PSR 800 and someone else may have already thought of this idea, but if the finish is wearing off why not use one of the clear LCD lens protectors over the front? You could use a sharp xacto blade to form cut outs around the buttons.
It seems it would be a cheap investment.
73,
n9zas
I don't have a PSR 800 and someone else may have already thought of this idea, but if the finish is wearing off why not use one of the clear LCD lens protectors over the front? You could use a sharp xacto blade to form cut outs around the buttons.
It seems it would be a cheap investment.
73,
n9zas
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