So are you saying that Upman is "covering his arse" and not be truthful? I have no reason to believe that myself. And as I've stated before I am fine with the dimmer keypad.It's naive to actually believe the engineers, during design, said "let's make the keypad backlight much dimmer on the base version of the SDS-100". The more likely scenario is they use very cheap, often anemic LEDs and didn't pay close enough attention to detail. If I'm representing the company I'll also say "No, no everyone... We did that on purpose". I get it, you have to mitigate these situations any way you can to avoid losing money via returns/repairs etc. But me personally will forgive and understand if I'm given an honest answer as to what happened. No person is perfect, no process is flawless.
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