Uniden's "F" rating with the BBB

[WILSON43]

I couldn't help noticing the hypocrisy of this thread so far.

Many have stated the BBB is an antiquated tool for assessing the performance of a company in light of the avenues available on the internet today.

So, instead of going to the BBB, folks come here to the new and "improved" venue for discussing company competence and product quality.

And when they do, they are labeled as "whiners". Some are even suspended.

Sheesh.

 

[WILSON43]

I follow these forums quite closely.

Unless I missed something, I;ve never seen anything from LI Scanner that would warrant suspension.

This cloak and dagger attitude in not stating the reason for his (or her?) suspension leads to further suspicions and mistrust.

I would like to know why LI Scanner was suspended.

 

[E-Man]

I follow these forums quite closely.

Unless I missed something, I;ve never seen anything from LI Scanner that would warrant suspension.

This cloak and dagger attitude in not stating the reason for his (or her?) suspension leads to further suspicions and mistrust.

I would like to know why LI Scanner was suspended.

+1 I have a pretty good guess, as I am one point away from being suspended myself.

 

[Confuzzled]

This cloak and dagger attitude in not stating the reason for his (or her?) suspension leads to further suspicions and mistrust.

I would like to know why LI Scanner was suspended.

General policy on most forums is that suspension of any member and the reasons for it are not open for discussion, but asking about them might be grounds for suspension.


Regarding some previous posts I won't quote:

> The BBB is not to be trusted for reasons others have posted.

> I would never blindly accept the word of any corporate spokesperson over that of a consumer. I take them equally at face value since both put their own spin on things.

 

[mharris]

1. It should have it and doesn't therefore its a crappy scanner and all blank's fault.

2. It has it and shouldn't have it therefore its a crappy scanner and all blank's fault.*

3. I want it and they won't/didn't/ do it/don't have it therefore its a crappy scanner and all blank's fault.*

4. I didn't want it and it has it, they done it, therefore its a crappy scanner and all blank's fault.*

5. I can't operate/use/figure out/program, use software, get it to work therefore its a crappy scanner and all blank's fault.*

My favorite tied with #5

6. My 500 dollar radio doesn't work as good as a 5000 dollar Motorola therefore its a crappy scanner and all blank's fault.

Well said!

 

[WILSON43]

I am reminded of an old adage.

An eye for and eye and tooth for a tooth will leave us all blind and toothless.

Suspend enough of those with a difference of opinion and, well....

 

[Dafe1er]

+1 I have a pretty good guess, as I am one point away from being suspended myself.

Why is that? I never seen you gripe in a bad way.

What in the world is happening to FREEDOM OF SPEECH?

The only thing I can see with Lilscanner was he did not own either of the units. NOT a reason to boot him.

But, I did notice that he and UPman had some sort of private conversation and somehow it spilled over into this thread. I have no knowledge of what happened and will not speculate. Maybe when he is let back in he can share?

I think some people here on the site itself "fanboy" or not need to realize some folks feel like they got burnt on the new scanners and some with the old HP-1.

I do not feel this way so much with the 436 but, I do for my Home Patrol-1. The 436 is a good scanner so far. While it still has a ways to go, the HP owners got the shaft! We requested and requested things and still have yet to see them. We were left behind in a cloud of dust for scanners that had some of the exact same issues amongst other issues that should have been seen before shipping. But we are not to "whine or complain"?

If this site or ANYONE from Uniden does not like people discussing their products pro AND con then I think it would be time for both to find a way to make a product correctly BEFORE releasing it or hang up the hat. If you cannot handle a little criticism and off comments it might be time to find something else to do. You know, the same things you Admins and Mod's would say to those you disagree with. I have seen that plenty of times.

The new scanners have been out for about a month now and why is it there are NO word on the rest of the functionality of things? We have no BETA or full app for the 536, we do not have an analyze option or good decoding of Phase 2 systems with the 436 and we have YET to hear if either of the scanners will be able to have an extreme option or even if DMR will be available from a firmware update.

Couple the above with the fact Uniden took a week to finally acknowledge the issue with the 536 and headphones and another three weeks to put a return process together for a "possibly new" scanner in return for the one you bought NOT EVEN 30 days ago but hey, we are adding a 3 year warranty to it for you. I see why people are pissed. BUT you cannot?

Never mind the BS with the BBB that the OP posted about. I find it is just sad to not let people speak their piece if they GENUINELY got the shaft. Kinda like me!

 

[Jay911]

What in the world is happening to FREEDOM OF SPEECH?

Freedom of speech doesn't apply to a message board on an internet site, as you're essentially in Lindsay Blanton's house/place of business. Just like you couldn't stride into the middle of a store and rant and rave - they'd eject you.

 

[Dafe1er]

Freedom of speech doesn't apply to a message board on an internet site, as you're essentially in Lindsay Blanton's house/place of business. Just like you couldn't stride into the middle of a store and rant and rave - they'd eject you.

Incorrect. As long as I do so in a manner as to NOT disturb regular business or cause harm to someone, then I CAN say what I like. Hence why I gripe and ALSO help out in the forum(s).

He (Lindsay) even tried to belittle me and others in a thread and he seen what happen in doing that. He pissed off a lot of people. I let it go. I know that when "talking" in these sites people do not know what my expression is or body language to go with the "talk". Which is the problem with 90% of social media.

 

[bama9999]

Incorrect. As long as I do so in a manner as to NOT disturb regular business or cause harm to someone, then I CAN say what I like. Hence why I gripe and ALSO help out in the forum(s).

He (Lindsay) even tried to belittle me and others in a thread and he seen what happen in doing that. He pissed off a lot of people. I let it go. I know that when "talking" in these sites people do not know what my expression is or body language to go with the "talk". Which is the problem with 90% of social media.

Not to get into an argument, but Jay is correct. Freedom of speech refers to not being censored by the government. A message board is not covered by any constitutional amendment regarding freedom of speech. It is just like being in someone's home. They may welcome you in with open arms, but if they don't like what you say, they have every right in the world to ask you to stop or tell you to leave.

While the folks here at RR may or may not allow users to say whatever they wish, they are by no means required to do so.

 

[Dafe1er]

hey may welcome you in with open arms, but if they don't like what you say, they have every right in the world to ask you to stop or tell you to leave.
.

Freedom of speech is the political right to communicate one's opinions and ideas using one's body and property to anyone who is willing to receive them. The term freedom of expression is sometimes used synonymously, but includes any act of seeking, receiving and imparting information or ideas, regardless of the medium used. Fact.

Yes RR/ anyone can sensor what and who they like and yes someone could get thrown out of here or anywhere for being rude. But, we still have the right to speak how we feel regardless what some think. We still have the right to cop a gripe over something major to you and minor to them. We just need to do it in a manner that does not get us in some sort of trouble.

People have showed their backside I agree. People have been dealt with. So, now it is time for us all to go play with the scanners and stop trying to fight over who is wrong or right. Either way, at the end of the day it is what it is. A Forum.

 

[bama9999]

I understand what you're saying, but again, we do NOT have a RIGHT to do so on a message board. It is a privilege and not a right. A person doesn't have to be rude, obnoxious or anything else to be banned or censored from a message board. It is all completely at the discretion of the message board owner and their appointed moderators/admins.

You do have the right to create your own message board and run it however you see fit, but none of us have any rights when it comes to posting on someone else's boards.

 

[VicradioZone]

I have to laugh at sections of this thread, especially sections pertaining to what some believe is a lack on Unidens behalf in Customer Service and after care.

You've obviously never dealt with Uniden Australia as a scanner user.

Also you good folks are VERY lucky UPMan frequents these forums, partakes and interacts on the level he does with you.

We in Australia are starved of such opportunities. Uniden Australias handling of similar queries and attempted opening of a line of communication always just generates a sub standard response and genereic link to their current releases page.


Sent from my GT-I9300T using Tapatalk

 

[Blackink]

Wow....I hope everyone can cool off over the weekend and come back on Monday with cooler heads.

I don't think I've seen this much negative talk on these forums since I've been a member here, now about 15 months.

I hope Uniden has strong shoulders because this is the second thread where they've been pretty much crapped on over the last couple of days. The other one is about the sub-forums....sheesh!

If there was a Web site where people could go and post their positive comments on these Uniden scanners, I'm sure those numbers would certainly outnumber the negative posts on the BBB.

Really people?, can't we all try and be a little more civil about all this?!?

 

[Ghstwolf62]

Its really sad that people can't see the difference between bringing up an issue or complaint and incessant whining and crying. There is a huge difference there. Plus its that difference that is important.

Dafe1er

Lets see where to start here.

You have freedom of speech but a forum doesn't have to provide you a medium to exercise it regardless of you thinking differently.

Your complaints are full of me, my, and other personnel possessive pronouns and it shows. First of all you and others having "Requested and requested things and have yet to see them" is your problem not Unidens. It does not make the radio a defective product or even have anything wrong with it.

Uniden not putting things you want or think should be there is again not Uniden's problem but yours. For you and others to constantly get up there crying about it being a crappy product and defective because it doesn't have what you want or think it should have does not make it either.

It is not Uniden's problem and they decide what they want to put in a scanner and what they don't. Your not liking what they put in or don't put in doesn't qualify as releasing a bad product or one with any issues at all for that matter. They obviously are quite happy with their product and releasing it so they don't have a problem with it from the evidence of them doing it.

Your complaining about the wifi app is one UPMan/Uniden has answered repeatedly but as usual no one pays attention. The app is "Expected" to be released by the end of March. That is the "Plan" not a guarantee. Not only is it not the end of March but a lot of people can't bother to read the replies or just don't like them and complain about something that isn't even supposed to be out yet under the best of circumstances. Expectations and plans run into issues sometimes which change said plans or make them unable to meet expectations. At least wait until its supposed to be released before complaining about it not being there. (From what I understand the scanner was purchased knowing this functionality would not be available for some time)

As to extreme options or DMR while it would certainly be nice and even merit a place in wish lists the scanner doesn't come with it. The scanner is not advertised as having it or going to have it so when purchasing one you should expect it not to be there, ever. If you buy a scanner then hope they are going to make it into what you want then you end up disappointed but once again its your problem and not Uniden's.

As to a major company taking an entire God awful week to officially acknowledge a problem someone brought up on a forum. Heck lets crucify them. Its certainly completely unreasonable for a company to see someone post something on a forum and monitor it for a few days to see if its a one or two person issue or a real honest to God problem or not.

So in reading your post I see a whole lot of blaming Uniden for not doing what you want, what you think they should do, what you think they should have done by now, what they haven't done to your demands and of course what you seem not to have researched at all before buying.

Somehow this is all the company's fault? I think not. Out of all the issues there might be one in there that is valid and only because I have no clue if it was addressed as a "To Come" item or should already be there item. The rest are all about your opinion, wants, demands and desires and Unidens lack of meeting them. To say that makes the product defective or something wrong with it is in itself wrong.

This doesn't just apply to you though. Many of the people complaining the most are in the same category of blaming the product for not being what they wanted or think it should be. It still doesn't make it defective though and it certainly doesn't make it not ready for sale.

One other thing that some are whining about regarding the headphone issue is supposedly Uniden's lack of QC. UPMan answered that already but again nobody seems to have paid said answer any attention. The beta testers tested out the unit and it worked fine when sent to production. There was NO problem with the jack and/or headphones. Someone at the factory did something wrong putting it together which created the problem there and Uniden jumped right on it to take care of it. Also the supposed further problems with the headphone jack aren't. They are problems with the headphones people use which is again not Uniden's fault or problem. Just like people using Mac computers instead of what they're supposed to use is causing problems but again not Uniden's fault or problem.

Go back to my seven categories and your post meets the first six but not the seventh I'm afraid.

 

[puzzleriddle]

this whole thrad could be moved to the tavern

 

[Ghstwolf62]

this whole thrad could be moved to the tavern

That's where its at already.

 

[shonc182]

A+ to F in Less than 3 Months

Please tell me what these features are that "were advertised and are not working yet"?



Then some folks need to learn patience.
Uniden was upfront about what was operational at the time of purchase and what features (ie: Siren App) were still in development.




Again: Uniden was upfront about what was operational at the time of purchase and what features (ie: Siren App) were still in development.





It is obvious you have never been part of a electronics product development cycle. You can "test and test and test" and there will always be bugs that will escape detection until the device is in widespread distribution.





Lets hope you hold Whistler to the same insane standards you hold Uniden.
On second thought lets not.
Marshall KE4ZNR

I have been a loyal Uniden customer for nearly two decades. I have paid top dollar for their top of the line product every time I have purchased. I have recommended them to several friends. I owe them NOTHING (patience, understanding), they have to earn my money every time - same as anybody else. The biggest assets they had with me were past performance and reputation - these are badly damaged.

I encourage people to re-review this video WebHome < NewScanners < TWiki

According to this video that is not only here, but on multiple sites that sell these scanners - my scanner has Analysis and an App. If I didn't read this forum (which I understand is not a prerequisite to purchase), I would have to assume my scanner is broken. If we are honest here - the capabilities of the database updates are also overstated if I want to use one of their other exciting features - favorite lists.

Uniden is not being open and upfront. The only place I have seen any mention of their 'difficulties' is in this forum - again, not everybody that buys a scanner reads radio reference and even the people that do read here have to dig through 100's or 1000's of post to fully grasp the situation. There is no mention on Uniden's site, I haven't received an email or timetable from Uniden

One more thing - product development is not my problem. I paid somebody $600 to figure that out.

Uniden went from an A+ to an F in my book in less than 3 months. It will take much longer than that to get back to a C-

 

[dmaria]

Freedom of speech is the political right to communicate one's opinions and ideas using one's body and property to anyone who is willing to receive them. The term freedom of expression is sometimes used synonymously, but includes any act of seeking, receiving and imparting information or ideas, regardless of the medium used. Fact.

Yes RR/ anyone can sensor what and who they like and yes someone could get thrown out of here or anywhere for being rude. But, we still have the right to speak how we feel regardless what some think. We still have the right to cop a gripe over something major to you and minor to them. We just need to do it in a manner that does not get us in some sort of trouble.

People have showed their backside I agree. People have been dealt with. So, now it is time for us all to go play with the scanners and stop trying to fight over who is wrong or right. Either way, at the end of the day it is what it is. A Forum.

This site is considered private property. Only the "rights" of the owner apply. Just ask the news media that cannot stand in your yard if they are requested to leave. It has nothing to do with whether they misbehave or not.

 

[AK9R]

This cloak and dagger attitude in not stating the reason for his (or her?) suspension leads to further suspicions and mistrust.

The reasons for LIScanner101's temporary ban, as it's called here, are between the user, the moderators, the forum manager, and the forum owner. They are not for general publication.

I am a moderator here. I am not the moderator who issued LIScanner101 the infractions that resulted in his temporary ban. I am not a moderator in the Uniden forums. I moderate the Amateur Radio and the Wiki forums.

As we've established, RadioReference owns the forums and is responsible for what goes on here. The forum owner and the forum manager set the rules. You agree to those rules when you subscribe to these forums. The forum rules can be found here. Again, you agreed to these rules when you subscribed. And, the moderators are charged with making sure that everyone follows the rules.

Let's make sure everyone is on the same footing with regard to the Infraction System which is detailed here. In the Infraction System, various violations of forum rules can result in a moderator issuing an infraction. Various types of infractions carry various amounts of points and various durations of those points. You could be issued an infraction for, let's say, hijacking a thread and that would get you 1 point that would expire 1 month after the infraction was issued. If you accumulate 10 active points at one time, the system automatically puts you on a Temporary Ban for 7 days. If you accumulate 20 active points at one time, the system puts you on Permanent Ban. The points and the results of issuing an infraction are all pretty much automatic to the moderator. Moderators have the ability to issue custom infractions with custom amounts of points and custom durations, but that's rarely done. Moderators can also use the Infraction System to issue warnings which are an advisory to you that you are violating the forum rules, but understand that warnings carry no points.

Now, moderators are human and humans are, well, human. If a user feels that a moderator has overstepped his bounds and issued an unjustified infraction, the user can make their case, privately and in a civil manner, to the forum manager.

I'm not going to tell you what infractions were issued to LIScanner101. I'm not going to tell you which moderator issued those infractions. I'm not going to tell you the reasons given by the moderators for those infractions.

I will tell you that over the span of about 10 days, LIScanner101 accumulated 10 or more points. The result was that LIScanner101 was placed on Temporary Ban. When the TempBan is lifted, LIScanner101 will be free to return to the forums. What happens from that point will be between LIScanner101 and the forum management.