Ah yes, an HP 2, and maybe even an HP 2 - portable.
That would have been nice.
That would have been nice.
Uniden's "F" rating with the BBB
- Thread starter vortex360
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It is becoming obvious that either I am not communicating effectively enough to get my point across and understood or people just don't want to hear it as in ignore it because it applies to them and they can't accept the idea of it being their problem rather than that of a company.
Its like the old saying about teaching sense to a pig. You make the pig annoyed and yourself frustrated and in the end no one's happy.
Either way its at the point I am in danger of becoming that which I have been talking about so while I won't say I'll never post on this subject again, I am going to try very hard to not post anything else on this subject as its done no good.
As I would very much like to respond to the replies to my post I am not going to do so because of this.
I wish you all the best and maybe we'll cross paths in another thread on another subject where we are not so opposed as it were.
Take care
Ron
Its like the old saying about teaching sense to a pig. You make the pig annoyed and yourself frustrated and in the end no one's happy.
Either way its at the point I am in danger of becoming that which I have been talking about so while I won't say I'll never post on this subject again, I am going to try very hard to not post anything else on this subject as its done no good.
As I would very much like to respond to the replies to my post I am not going to do so because of this.
I wish you all the best and maybe we'll cross paths in another thread on another subject where we are not so opposed as it were.
Take care
Ron
Uniden, like all companies, has limited resources. Deciding how we choose to utilize those resources can be quite challenging. I wanted to have 5+ scanners all come out at the same time, for example. I really did. I never suggested internally, though, that we either could or should do this. Instead, I prioritized a roadmap and worked with engineering to set realistic development timelines. If you like the HP-1 better than the 436 and 536, that's perfectly OK with me. I hope that whatever we come out with in the next year or two will provide you with something you like better than any of those three.
There has been no change in who creates the roadmaps (for the last 10+ years, that has been me). The DMA architecture that began with the BC246T started in my head and was polished and refined by constant consultation with our talented software engineers and designers. Similarly so for the HomePatrol-1 and the latest x36 models. We've got a great team that is able to take my fuzzy definitions and make them workable...
What this has to do with our F rating (which is primarily an artifact of the handling of a very few customers by our 3rd party call center, who overall do a great job) is beyond me. Scanners and a few other technical categories are handled by our staff, not the 3rd party group.
There has been no change in who creates the roadmaps (for the last 10+ years, that has been me). The DMA architecture that began with the BC246T started in my head and was polished and refined by constant consultation with our talented software engineers and designers. Similarly so for the HomePatrol-1 and the latest x36 models. We've got a great team that is able to take my fuzzy definitions and make them workable...
What this has to do with our F rating (which is primarily an artifact of the handling of a very few customers by our 3rd party call center, who overall do a great job) is beyond me. Scanners and a few other technical categories are handled by our staff, not the 3rd party group.
thundermedic
Database Administrator
Thanks UPMan for both bringing us back to the topic of this forum, and for bringing us the scanners!
I have a HP-1, 436, and a not yet opened 546 (deciding if I need to get it fixed) and have had some frustrations, but most have been issues on my end (and that I only have a Mac).
I enjoy the scanners and are A+ in my book, if not the BBB's
kd7eir
Member
Considering the absolutely groundless legality of this statement by LIScanner:
"Originally Posted by LIScanner101 View Post
I can't hold my tongue on this anymore. My lawyer friend is looking into the legality of Uniden returning used products to those who sent in their new ones. Stay tuned."
I would say that anything he says regrading the law is highly suspect. The replacements of the scanners are being done under warranty, and I can guarantee you that the Uniden warranty, just like EVERY warranty on a physical product, allows them to ship refurbished OR new units, at THEIR sole discretion. No REAL lawyer that knows anything about contract law would be "looking into the legality of Uniden returning used products to those who sent in their new ones" as he would KNOW that Uniden is doing absolutely nothing wrong. Further, considering that LIScanner does not own an affected scanner, he would have no standing to bring a lawsuit even if Uniden were in the wrong, which DECADES of contract law states that they are not.
There is an awful lot of intentionally false and defamatory comments being made about Uniden, and they have every right to defend themselves to the fullest extent allowed by law. I can assure you that Uniden's lawyers are quite competent when it comes to contract law, defense of intellectual property, and defense of trademark value.
When someone that does not even own an affected product persists at making false and defamatory comments about the maker of that product, that can quite easily be construed as intentional dilution of trademark value, and that is most certainly actionable conduct.
I own the BCD436HP and it handles the Phase 2 TDMA multicast system in my town about 99% as well as the Motorola APX 7000XE handheld that I have on this system. Does my good experience negate the tribulations of those with bad experiences? Of course not. But what it does do is PROVE that the radio is quite capable of performing the task for which it was designed.
Have flaws been discovered in both the BCD436HP and the BCD536HP? Of course. Has Uniden exercised proper due diligence in addressing those issues? I can guarantee you that Uniden has performed well above the bar set by the average consumer electronics companies in America.
And for the inevitable"Uniden FanBoi!" retorts that I will receive, I only own ONE Uniden product - the BCD436HP - my comments are based upon facts, not some anthropomorphic love for a corporate entity.
I smell nefarious intentions behind this recent flood of Uniden bashing, as the sheer level of vitriol far exceeds the scope of the issues at hand.
I disagree with your case that LIScanner should be discredited for that statement, and I was not arguing the replacement process. In any regard, LIScanner should be back soon, and you can take it up with him.
kd7eir
Member
I have nothing to take up with anybody. When people post BS while attempting to appear intelligent, I simply ignore their future posts. I was merely pointing out that with making such a ridiculous claim people should be very wary of taking him seriously.
Oh you're no attorney so stop acting like one. Your cheer-leading is spamming this thread. You must be hoping for a pat on the back from Paul. Most companies, even banks like Chase, go to the extremes to protect their good BBB rating, Uniden simply doesn't care about customer service and in their "F" score and the way people here are genuinely angry one can tell that they deserve that "F". So stop with the smokescreen and brown-nosing hoping to get a private thank you from Paul because you look ridiculous. The Uniden headphone campaign details thread shows how rotten this has turned out for most of the people that showed their support for Uniden scanners early on. Now they've dented and scratched merchandise just thirty days after forking out over 600 dollars. Where is your sympathy for them? I predicted that Uniden would scam people with refurbished units and asked for new units for all those affected but Uniden is too greedy and routinely cheat their loyal customers all the while giggling at their frustration and loss. I like my scanner even with the headphone issue and I made the right move by not sending it in. I like the fact that I didn't get a banged up scanner from Uniden who can't even package them properly for the affected customers. What I hate is to see people reporting damaged scanners after replacement and then being ignored by Upman. It is a total fiasco. So, respectfully, go gather your pom poms and spam someone else's thread with your fanboy cheer-leading, somersaults and mid-air splits. Go check your email for an appreciation letter from Paul that you've been bucking for. And for goodness sakes get rid of that cheer-leading skirt and outfit.
Some factual responses:
1) All customers using the exchange program got either a brand new scanner or got their own scanner back. No one got someone else's refurbished unit.
2) The 2 units that arrived in customers hands with dents are being replaced with new units.
3) The BBB rating has nothing to do with scanner quality.
4) I am not aware of anyone being ignored after reporting that they received a damaged scanner. However, I am traveling this week, and there have been many posts (and I'm still getting used to this new forum layout, too) so I cannot say I didn't miss something. Please, let me know who I've missed so that I can get them taken care of.
5) I cannot recall ever sending a private thank you to anyone for any post made in the forums.
6) From seeing the picture on his web site, I can tell you that I do not ever want to see KD7EIR in a cheerleading skirt.
1) All customers using the exchange program got either a brand new scanner or got their own scanner back. No one got someone else's refurbished unit.
2) The 2 units that arrived in customers hands with dents are being replaced with new units.
3) The BBB rating has nothing to do with scanner quality.
4) I am not aware of anyone being ignored after reporting that they received a damaged scanner. However, I am traveling this week, and there have been many posts (and I'm still getting used to this new forum layout, too) so I cannot say I didn't miss something. Please, let me know who I've missed so that I can get them taken care of.
5) I cannot recall ever sending a private thank you to anyone for any post made in the forums.
6) From seeing the picture on his web site, I can tell you that I do not ever want to see KD7EIR in a cheerleading skirt.
kd7eir
Member
You know NOTHING of who or what I am, so stop making unsubstantiated statements.
The ad hominem attack is the last refuge of the defeated, so your immediate attack on me proves that you got NOTHING to offer this discussion, and have actually admitted your defeat - you may not realize that, but the truly educated among us KNOW what an ad hominem attack REALLY means.
As for your BBB crap, it's been PROVEN that the BBB will give F ratings to companies that do not join them. And frankly, some ~50 complains out of the MILLIONS of customers means absolutely NOTHING. But then again, someone that would resort to an ad hominem attack would never have the wherewithal to extrapolate such FACTS.
Come back with some relevant FACTS and we can discuss this. A few dissatisfied customers out of the THOUSANDS of scanners that have been shipped is only to be expected.
And BTW - Chase has an F rating as well. You should have pulled a different company out your magic bag... http://www.bbb.org/new-york-city/business-reviews/banks/jpmorgan-chase-co-in-new-york-ny-136/ Much like LIScanner, your spouting off of falsehoods and defamatory information accomplishes nothing.
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kd7eir
Member
There may be a federal injunction against me appearing in a cheerleading skirt...
Thanks for coming in pointing out some more FACTS. The amount of FUD in here is atrocious.
bberns22
Member
Miserable & Dotish
kd7eir;2152623 The amount of FUD in here is atrocious.[/QUOTE said:
kd7eir
Member
I concur.
AC2OY
Member
Wow Marshel tell us how you really feel...LOL I don't get either I think my 536 is a amazing radio. Yeah I paid 600 bucks for it and there is a little hissing plugging in earphones but don't some frequencies,systems...ect. Sometimes come in crappy?! I'm in my den about 6 feet away from a 70 inch tv and I hear things I never imagined I'd hear. I don't know maybe I'm missing something here.
kd7eir
Member
Considering that some of the most vocal opponents of these new scanners do not even own them, I am left wondering if they are merely jealous of those that do.
Reminds me of the Aesop Fable of the Fox and The Grapes - Driven by hunger, a fox tried to reach some grapes hanging high on the vine but was unable to, although he leaped with all his strength. As he went away, the fox remarked 'Oh, you aren't even ripe yet! I don't need any sour grapes.' Cognitive Dissonance at it's finest.
At first I was very upset about the headphone problem. Now, to me, this was an honest mistake. No one is perfect. I am very happy that the customers are getting their original scanners back now after being repaired. Somebody brought up the BBB. After reading into it further, I do not see where that "F" grade has anything to do with the BDC536HP scanner. I have been using the 536 scanner for a couple of months now and I really like it. I will probably send it in to get the headphone output problem fixed now that I know that I will get my own scanner back. I just want to thank Uniden for what they are doing to make this right. Also, THANK YOU!! Paul, for being the middle man in all of this. I can't even imagine the stress you are going through. On a side note: I have been a scanner enthusiast for over 30 years. Scanners are much more complicated today because of communication changes. Uniden has the knowledge to build these scanners. (I am not sure about Whistler yet). I sure would hate to see Uniden give up on building these scanners because of there being too much pressure in trying to satisfy the customer. I don't know if this had anything to do with GRE or not, We will probably never know. I think we should all work with these companies. Hopefully this will account for better future scanners. Also, thanks for Radioreference being here for a place for everyone to communicate.
Stephen
Stephen
KD7EIR, as you will have noticed if you say one kind word about Uniden and/or their scanners you will be labeled as being their cheerleader regardless of you saying different. Better get used to it. 
I can say after weeks of reading complaints that most of them seem to be user created. Using the wrong computer type for the radio resulting in it not working right, having 10 SD cards and constantly messing with them resulting in loose cards or the cards not working right. Trying to use features its not ready for and then complaining that it doesn't work.
Anyway after some delays I finally got my 436 yesterday afternoon and I can now say its working fantastically.
Out of the box it received STARS on two more sites than my 600 does. After upgrades it still receives them great. No changes to anything on the scanner to get it to receive either. No problems at all with sd card, usb jack, usb cable, or anything else so far. P25 decode is awesome. Conventional is good too. Picking up conventional my 600 didn't. Only thing is scan speed seems a bit slow but will play around with that and see what happens.
Programmed with both a Windows XP and 7-64 machine and had no problems at all. Then again that is what scanner and program was designed to use.
Audio is loud and clear not to mention sounds fantastic. Audio level at 9 is almost too loud. Certainly don't see how anyone could go up to 15 and I have other radios and stuff running around it yet can still hear clearly. Audio sound is wonderful, love the more professional radio sound to it as others have said. Only thing on it is recorded audio seems lower than actual audio but that is rather subjective I suppose. At least to me it does.
Can't wait to take it about in the car but will have to wait until I can get the car fixed. Have GPS all ready to go too.
Overall I'm really happy with it so far. It won't pick up something from the other side of the state but it certainly works on stuff around you within a reasonable distance. I can't wait to get external antenna issues sorted out to see what it does then. The SRH 77 everyone recommended is working terrifically on it too, so thanks to those who suggested it.
Great radio is all I can say and certainly don't see what everyone is going on about at least so far.
I can say after weeks of reading complaints that most of them seem to be user created. Using the wrong computer type for the radio resulting in it not working right, having 10 SD cards and constantly messing with them resulting in loose cards or the cards not working right. Trying to use features its not ready for and then complaining that it doesn't work.
Anyway after some delays I finally got my 436 yesterday afternoon and I can now say its working fantastically.
Out of the box it received STARS on two more sites than my 600 does. After upgrades it still receives them great. No changes to anything on the scanner to get it to receive either. No problems at all with sd card, usb jack, usb cable, or anything else so far. P25 decode is awesome. Conventional is good too. Picking up conventional my 600 didn't. Only thing is scan speed seems a bit slow but will play around with that and see what happens.
Programmed with both a Windows XP and 7-64 machine and had no problems at all. Then again that is what scanner and program was designed to use.
Audio is loud and clear not to mention sounds fantastic. Audio level at 9 is almost too loud. Certainly don't see how anyone could go up to 15 and I have other radios and stuff running around it yet can still hear clearly. Audio sound is wonderful, love the more professional radio sound to it as others have said. Only thing on it is recorded audio seems lower than actual audio but that is rather subjective I suppose. At least to me it does.
Can't wait to take it about in the car but will have to wait until I can get the car fixed. Have GPS all ready to go too.
Overall I'm really happy with it so far. It won't pick up something from the other side of the state but it certainly works on stuff around you within a reasonable distance. I can't wait to get external antenna issues sorted out to see what it does then. The SRH 77 everyone recommended is working terrifically on it too, so thanks to those who suggested it.
Great radio is all I can say and certainly don't see what everyone is going on about at least so far.
kd7eir
Member
My experience matches yours. Excellent performance, LOUD audio, zero SD card issues, zero Sentinel issues, no battery issues, no USB issues, etc I have no doubt that 99% of the whining here is self-inflicted. As for the mud slinging, I grew out of concern for that somewhere around 5th grade. Ad hominem attacks are merely confirmation that I was correct in my thesis.
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