I just got off the phone with customer service for having my 436 in for repair, and was told that the repair campaign for the 436 is no longer happening? I was told I have to pay for this, and I said no way. Customer Service rep told me she would run it up the chain to get clarity.
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Just on the 17th of Janurary UpMan told someone in his post# 1689 they could ship two radios in the same box. So I highly doubt that is the case. But who knows.
Yeah I saw that, and sent mine in thereafter. Seems to be a disconnect.
It's still active. I just sent one in yesterday. Just follow the easy to understand instructions on the first page of the thread.
Like you I sent one in and was told by CS that the campaign was over. I didn’t know who to believe, the easy to understand instructions from page one or the customer service rep on the phone. Thanks for the clairiy.
osiris
Member
Hi all, So I finally sent both my 435 & 536 in to get the clock issue resolved. They got them on the 23rd of January & I got both of them back today. Pretty fast turn around. I don't know whether they did anything about the dimming issue as mine did not have that problem. On the note that I included with them I asked if it could be addressed, but there was nothing I can see that says they did. They were delivered to my daughter's house so I won't be able to look at them for a couple of days to find out.
Still, I'm happy to have them repaired so quickly. Thanks to the Uniden team.!!!!!!!
Still, I'm happy to have them repaired so quickly. Thanks to the Uniden team.!!!!!!!
osiris
Member
Ther was no charge on my receipt so yes the campaign is still in effect.
osiris
Member
I said earlier that I didn't think Uniden fixed the dim issue on my radios. I just looked at the receipt again & they did fix it on the 536 but not on the 436. Oh well it wasn't a problem anyway so no big deal. If it happens later I can always return it again I guess.
According to the repair log, the display backlight fix was applied to both units. Note that HH and base/mobile don't have the same parts, so you won't see exactly the same repair note on both.
osiris
Member
Thanks Paul, I thought after I posted my last entry that maybe on the 436 the dim repair might be part of the board that was replaced. Thanks for the clarification And for all that you do for all of us here. Hope you feel better soon.
Bob
Bob
i highly doubt the repair campaign is over.... my 436 was received on 2/4... with the quoted return time of 3/4 .... a month.... GRRRRRRRRR
hopefully it's turned around quicker.... sucks to have a new radio for 3 days and have to send it back....LOL then again, I could have bought the DV10... what a POS that turned out to be...
doug
hopefully it's turned around quicker.... sucks to have a new radio for 3 days and have to send it back....LOL then again, I could have bought the DV10... what a POS that turned out to be...
doug
markjrenna
Member
if someone purchases one now it still has the issue 3+ years later?
No. Any recently built radio will already have the fixes done. Unless the radio has been sitting on the shelf for years. My 536 was sent back a few yrs ago but my 436 was purchased 15 mos ago and is fine. There are serial numbers you can check but I don't recall what they are now
marksmith
Member
I have both as well, but got the 536 immediately and the 436 about half a year later. Never used either on high brightness.
The early 536 was so bad and dim I could not use it by the time the repair program started. It was on 24/7, but usually in one of the dim settings. Never had the battery issue.
Sent in at beginning of program and it has been great since. They also replaced the battery.
I have never had an issue with the 436, which also has run 24/7 but may have been after problems were resolved.
Mark
SDS100&200/536/436/WS1095/996p2/996xt/325p2/396xt/psr800/396t/HP-1/HP-2 & others
FYI, my unit was received in Ft Worth at the Uniden depot on 2/4/2019. It was shipped back to me via UPS ground on 2/15/2019. With ship transit times, that's about 24 days. Not too bad at all, especially when they are paying shipping both ways for the fix....
The first number after the Z is the year built. Yours would be a 2013 build and would definitely qualify for the fix. How do you know that this was not already done? Are you experiencing any of the symptoms? Dim display or time and date needing reset? If not you might get charged.
Well I didn't think about that. No not having any problems. I just got an email for the shipping label today. Actually I did have to reset the time after I first set it, BUT that was after I installed the latest firmware.
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