I am having that problem as well. I commented about it on the Farcebook Unication page.I just keep going in circle with the download page.
Here is what I wound up doing. When linked back to the Unication download page, click the "G2-G5 PPS Download", save the file, then install the new PPS (remember to make sure your pager is NOT connected or the USB driver will most likely not install).
My recommendation would be to download the PPS software before clicking the "Download Firmware V1.3" button. Then you can either install the new PPS or do it in the 'PPS' step in the Firmware update. Just do not click on the "Visit G# PPS Download Website". The help video is misleading.
I did screen captures last night, all the issues (including the one below) are shown. Because Farcebook only allows one picture per comment I put them all into a single picture.)
I am having another problem with this though. When attempting to download the firmware nothing gets downloaded. The file name appears in File Explorer with zero bytes. I have attempted this on two computers and trying to save to both the local (C and a network drive.
One attempt gave me a partial download stopping at 30,178KB. Would someone post the file size so I know how much of the firmware file downloaded.
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