slypx
Quebec DB Adm
With your request on the sound, I might be wrong, but I presume that you are using a PC in mobile operation while the scanner is under the seat ... If it's the case the PC volume control or PC mute button could play that role ...
ProScan: Official Software Thread
With your request on the sound, I might be wrong, but I presume that you are using a PC in mobile operation while the scanner is under the seat ... If it's the case the PC volume control or PC mute button could play that role ...
The audio is not run through the PC, so that is not applicable. Thanks though.
I do plan on adding a mute button on both the non-DMA and DMA scanner types that will mute the scanner audio.
I also will be doing work on the SQK / GQK and will be thinking about the hotkeys ideal. Would something like the following work? ALT-00 ... ALT-99 to turn on and CTRL-00 ... CTRL-99 to turn off. Would something else be better???
After I get the BCD996XT and BCT15X support out the door then I will be working on these things.
Bob,
That's great! I knew, judging by your other responses on here that all reasonable requests were considered and I appreciate that.
I'm okay with a 2-key Quick Key setup. I assume these additions would work even when the user is in the "Borderless" mode?
Thanks,
Mike
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jjudson
Member
Bob, nice software. I'm about to send you some money.
My shakedown gives the program two big toes up. I am right now listening in Halifax, Nova Scotia to my scanner in the Philadelphia area (exciting armed robbery perp search going on right now in National Park, NJ). While I've had a few lockups, I wonder if distance and my connection are more to blame than the software.
One thing I'd like to see might be pretty simple. I'd like to have a "hot" function key that will drop the main view down to the borderless window view, along with the ability for the window to return to it's full state in the position that it was prior to shrinking (currently, it blows up where it's at which on my screen leaves it off of the desktop and needing to be moved).
While I'm at it, I second the mute button option.
Thanks much!
My shakedown gives the program two big toes up. I am right now listening in Halifax, Nova Scotia to my scanner in the Philadelphia area (exciting armed robbery perp search going on right now in National Park, NJ). While I've had a few lockups, I wonder if distance and my connection are more to blame than the software.
One thing I'd like to see might be pretty simple. I'd like to have a "hot" function key that will drop the main view down to the borderless window view, along with the ability for the window to return to it's full state in the position that it was prior to shrinking (currently, it blows up where it's at which on my screen leaves it off of the desktop and needing to be moved).
While I'm at it, I second the mute button option.
Thanks much!
What version are you running?
What do you mean by lockup? Display freezes? ProScan lockup, etc...?
I'll put this on the list.
What resolution are you running? What OS with SP are you running? Not sure if it works with Vista or Windows 7 (haven't even thought about trying it), but have you tried putting the window where you want it and adjust the size then while holding shift down, close the window; when you reopen the app it should be the same place and size when you closed it.
jjudson
Member
Bob,
Version 2.9.4. What would happen is that when I fired up the program last night in my hotel room, it would remotely scan for a while then the virtual display would freeze up and the audio would stop. I would have to restart the client to get it going again, but after a few minutes, it would freeze up again.
I tried it again today at another hotel and had the same problem. Tonight, however, it seems to be working fine (although, unlike other times, I am very active surfing around online on the computer while listening).
I have my home PC running the same version, serially connected to a BCD396XT on a wireless LAN FIOS connection. At the hotel here in Canada, I'm connected to my laptop with a hardware LAN connection listening in client mode.
Version 2.9.4. What would happen is that when I fired up the program last night in my hotel room, it would remotely scan for a while then the virtual display would freeze up and the audio would stop. I would have to restart the client to get it going again, but after a few minutes, it would freeze up again.
I tried it again today at another hotel and had the same problem. Tonight, however, it seems to be working fine (although, unlike other times, I am very active surfing around online on the computer while listening).
I have my home PC running the same version, serially connected to a BCD396XT on a wireless LAN FIOS connection. At the hotel here in Canada, I'm connected to my laptop with a hardware LAN connection listening in client mode.
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jjudson
Member
Mike, that's not the issue. What I'm looking for is to have the program window return to it's original spot AFTER double clicking on the borderless virtual display to bring back up the full window.
ahh, got ya. never noticed if it does that for me.
EDIT: Just tried it and it does. Seems like when you double-click, it fills down and to the right the rest of the window even if you the window maximized, select to view boardless then double-click to restore.
Bob - If you want, I can try to replicate this and have a video of the action if you would like.
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I have that on the list already. Once I get the next version out the door, then I'll be working on the BCD996T and BCX15T and after that, I can do all these things.
rvictor
Member
Don't know whether it will work on your particular scanner models, but on the 396XT and the 346XT you can mute the audio by pressing the MENU key and unmute it by pressing it again.
Dick
jjudson
Member
Bob, does ping time relate to whether the system will have communication issues? I am still trying to sort out my problem here. On my third night in Halifax, I'm having trouble keeping a connection again - this time worse than the others. I get about 5 seconds of scan time on the remote before it freezes and knocks me off. And it's not just with my Remote IP, it seems to be happening with many of the other remote IP's on the system.
Checking my ping times to my Philadelphia PC, I'm varying from 200 ms to 304 ms - sometimes higher. Tracert looks brutal. I'm seeing 12 hops - many over 250 ms.
Would this be the reason I'm getting kicked off?
Checking my ping times to my Philadelphia PC, I'm varying from 200 ms to 304 ms - sometimes higher. Tracert looks brutal. I'm seeing 12 hops - many over 250 ms.
Would this be the reason I'm getting kicked off?
Agree with that!
I'd suspect those times would cause issues. If you have FiOS, I wouldn't think it would your (home) connection.
When you say "kicked off" Does that mean the connection drops? Are you seeing any error messages in the status logging box?
I would concentrate on the end points (server and client side) more then what's in the middle. Do you have the same problem connecting to other servers? Is the client behind a proxy that drops streaming connections?
jjudson
Member
Bob,
The virtual scanning window animation freezes and the audio stops - that is what I mean by being kicked off. There are no error messages on my side. The status logging frame still says I'm connected, but on the server end, it says that the connection has been terminated (I don't know the exact wording, my son told me the error message on the phone while looking at my server screen back home).
The problem did occur when I tried to connect to other server streams in the system. Some sites I got fair performance, others froze like my own.
I'm not sure if the client is behind a proxy or not. I'm in a hotel room connecting through the hotel's hardware LAN system in my room. It may be a proxy, as I am required to accept conditions of use prior to getting through to the internet.
Lastly, I checked my ping times this morning and they are as high as 928 ms. Maybe it's a combination of things?
The virtual scanning window animation freezes and the audio stops - that is what I mean by being kicked off. There are no error messages on my side. The status logging frame still says I'm connected, but on the server end, it says that the connection has been terminated (I don't know the exact wording, my son told me the error message on the phone while looking at my server screen back home).
The problem did occur when I tried to connect to other server streams in the system. Some sites I got fair performance, others froze like my own.
I'm not sure if the client is behind a proxy or not. I'm in a hotel room connecting through the hotel's hardware LAN system in my room. It may be a proxy, as I am required to accept conditions of use prior to getting through to the internet.
Lastly, I checked my ping times this morning and they are as high as 928 ms. Maybe it's a combination of things?
jjudson
Member
Bob,
The virtual scanning window animation freezes and the audio stops - that is what I mean by being kicked off. There are no error messages on my side. The status logging frame still says I'm connected, but on the server end, it says that the connection has been terminated (I don't know the exact wording, my son told me the error message on the phone while looking at my server screen back home).
The problem did occur when I tried to connect to other server streams in the system. Some sites I got fair performance, others froze like my own.
I'm not sure if the client is behind a proxy or not. I'm in a hotel room connecting through the hotel's hardware LAN system in my room. It may be a proxy, as I am required to accept conditions of use prior to getting through to the internet.
Lastly, I checked my ping times this morning and they are as high as 928 ms. Maybe it's a combination of things?
The virtual scanning window animation freezes and the audio stops - that is what I mean by being kicked off. There are no error messages on my side. The status logging frame still says I'm connected, but on the server end, it says that the connection has been terminated (I don't know the exact wording, my son told me the error message on the phone while looking at my server screen back home).
The problem did occur when I tried to connect to other server streams in the system. Some sites I got fair performance, others froze like my own.
I'm not sure if the client is behind a proxy or not. I'm in a hotel room connecting through the hotel's hardware LAN system in my room. It may be a proxy, as I am required to accept conditions of use prior to getting through to the internet.
Lastly, I checked my ping times this morning and they are as high as 928 ms. Maybe it's a combination of things?
Have you had anyone else try to connect to your stream?
Open a cmd prompt, do a tracert from your laptop in the hotel room to the IP of your home WAN. Then to the same for another server that has issues, one that doesn't and as a reference, do the same for Google. PM or post the results here. You should get something like this:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\mike>tracert http://www.google.com
Tracing route to http://www.l.google.com [64.233.169.103]
over a maximum of 30 hops:
1 1 ms <1 ms 5 ms 17X.XXX.XXX
2 5 ms 7 ms 6 ms 73.125.140.1
3 10 ms 6 ms 8 ms 68.85.138.97
4 10 ms 6 ms 9 ms ge-2-24-ur01.martinsburg.wv.bad.comcast.net [68.
86.252.57]
5 10 ms 10 ms 9 ms 68.85.67.117
6 13 ms 12 ms 11 ms be-90-ar03.capitolhghts.md.bad.comcast.net [68.8
5.130.202]
7 20 ms 13 ms 17 ms pos-1-6-0-0-cr01.mclean.va.ibone.comcast.net [68
.86.90.33]
8 14 ms 14 ms 13 ms xe-11-0-0.edge1.Washington1.Level3.net [4.79.231
.1]
9 14 ms 15 ms 17 ms GOOGLE-INC.edge1.Washington1.Level3.net [4.79.23
1.6]
10 15 ms 13 ms 18 ms 209.85.241.50
11 17 ms 17 ms 17 ms 64.233.175.219
12 16 ms 28 ms 23 ms 216.239.49.149
13 20 ms 19 ms 18 ms yo-in-f103.google.com [64.233.169.103]
Trace complete.
C:\Users\mike>tracert 71.206.70.89
Tracing route to c-71-206-70-89.hsd1.fl.comcast.net [71.206.70.89]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 17X.XXX.XXX
2 11 ms 8 ms 11 ms 73.125.140.1
3 6 ms 7 ms 7 ms 68.85.138.97
4 11 ms 9 ms 10 ms ge-2-24-ur01.martinsburg.wv.bad.comcast.net [68.
86.252.57]
5 9 ms 10 ms 13 ms 68.85.67.117
6 15 ms 12 ms 14 ms be-90-ar03.capitolhghts.md.bad.comcast.net [68.8
5.130.202]
7 14 ms 14 ms 13 ms pos-1-7-0-0-cr01.mclean.va.ibone.comcast.net [68
.86.90.37]
8 28 ms 28 ms 29 ms pos-1-15-0-0-cr01.atlanta.ga.ibone.comcast.net [
68.86.85.69]
9 42 ms 43 ms 41 ms pos-0-7-0-0-cr01.miami.fl.ibone.comcast.net [68.
86.85.194]
10 45 ms 42 ms 41 ms pos-0-14-0-0-ar03.northdade.fl.pompano.comcast.n
et [68.86.91.222]
11 43 ms 43 ms 42 ms po-1-ur01.miramar.fl.pompano.comcast.net [68.86.
164.90]
12 42 ms 54 ms 41 ms ge-3-1-ur02.miramar.fl.pompano.comcast.net [68.8
5.229.70]
13 * * * Request timed out.
14 53 ms 53 ms 60 ms c-71-206-70-89.hsd1.fl.comcast.net [71.206.70.89
]
Trace complete.
C:\Users\mike>tracert icp-az-maricopa.no-ip.org
Tracing route to icp-az-maricopa.no-ip.org [68.104.139.151]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 17X.XXX.XXX
2 5 ms 6 ms 9 ms 73.125.140.1
3 6 ms 6 ms 5 ms 68.85.138.97
4 11 ms 7 ms 11 ms ge-2-24-ur01.martinsburg.wv.bad.comcast.net [68.
86.252.57]
5 9 ms 9 ms 20 ms 68.85.67.117
6 29 ms 16 ms 12 ms be-90-ar03.capitolhghts.md.bad.comcast.net [68.8
5.130.202]
7 16 ms 16 ms 12 ms pos-1-6-0-0-cr01.mclean.va.ibone.comcast.net [68
.86.90.33]
8 14 ms 13 ms 13 ms pos-0-2-0-0-pe01.ashburn.va.ibone.comcast.net [6
8.86.86.70]
9 14 ms 15 ms 13 ms ashbbprj02-ae1-311.rd.as.cox.net [68.105.31.201]
10 93 ms 100 ms 93 ms chnddsrj02-ge710.0.rd.ph.cox.net [68.1.0.169]
11 98 ms 94 ms 95 ms chndsysc01-te-9-4.ph.ph.cox.net [70.169.72.31]
12 95 ms 95 ms 99 ms ip68-2-1-10.ph.ph.cox.net [68.2.1.10]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 ^C
C:\Users\mike>
If you look at the last tracert, I would suspect that the customer probably has latency issues with the 10th hop. This shows that Cox is actually the slowest hop in the tracert. Although not as high as the pings you reported, but they probably see some lag.
Also, if you want, PM me your home IP and I can try a tracert from home to see what might be the issue on that end.
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jjudson
Member
Unfortunately, I'm back in Philly now. The problem definitely seemed to be related to the crappy hotel internet connection - be-it a proxy problem, bandwidth, or just bad connectivity. My pings last night got as high as 928 ms. The tracerts averaged around 300 ms per 12 hops. I was getting bumped of almost immediately. This morning, however, was a different story. I ran just fine from the hotel room, with pings around 45 ms each. It also ran just fine at the Halifax airport.
I'm suspecting that it might have been a combination of issues, not related to Proscan itself. In particular, I think that the hotel had a crappy proxy connection, and that there were probably a hundred or so people in the building all accessing the internet through that crappy connection all at once. Add to that the high times on the hops to Philly - and well, the system just couldn't pass the data.
Anyway, live and learn. It was a bit of an acid test for the system, so I know now what to expect in the future when traveling. Again, though, I doubt this was a Proscan problem.
I'm suspecting that it might have been a combination of issues, not related to Proscan itself. In particular, I think that the hotel had a crappy proxy connection, and that there were probably a hundred or so people in the building all accessing the internet through that crappy connection all at once. Add to that the high times on the hops to Philly - and well, the system just couldn't pass the data.
Anyway, live and learn. It was a bit of an acid test for the system, so I know now what to expect in the future when traveling. Again, though, I doubt this was a Proscan problem.
