What type of scanner? Is the info in the protocol?
ProScan: Official Software Thread
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SDS100/SDS200 displays Digital Error Decode.
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I'm back to seek help with audio control / IP address issues.
ProScan is not connecting to my SDS200. This happened before and the fix was quick using the instructions on the 'URL Audio & Monitor dialog box (if the audio does not want to connect....). I've followed those instruction meticulously but I am still missing something? I've additionally rebooted the router, computer, checked the LAN cable and so on.
When I select the 'auto detect IP scanners button, it does not show any IP addresses. The drop down list for 'scanner URL' doesn't show the IP address that the scanner is using (I've disabled/re enabled multiple times).
I've looked at my old post and others, but still no bueno.
Thanks in advance.
Windows 11 PC
Proscan v23.5
ProScan is not connecting to my SDS200. This happened before and the fix was quick using the instructions on the 'URL Audio & Monitor dialog box (if the audio does not want to connect....). I've followed those instruction meticulously but I am still missing something? I've additionally rebooted the router, computer, checked the LAN cable and so on.
When I select the 'auto detect IP scanners button, it does not show any IP addresses. The drop down list for 'scanner URL' doesn't show the IP address that the scanner is using (I've disabled/re enabled multiple times).
I've looked at my old post and others, but still no bueno.
Thanks in advance.
Windows 11 PC
Proscan v23.5
The data side(display) on the LAN is is working. Is that correct?
I would check again that the scanner IP address is correct.
I would double and triple check that your antivirus/internet security software is not blocking the connection.
Try another Ethernet cable if you have a spare.
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I lost both SDS200 Control and Audio both after a Windows 11 update it took both full power cycles not just turn the scanner off and back on total removal of power on both before both returned. But I did not see or hear the scanner until after that this was a update of two ago from Windows.
I have Windows 11 also and lost audio connection. Video was fine. My fix for the problem was changing the audio setting for the computer speakers to Mono.
kzav
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I also lost the LAN audio connection a few days ago on the SDS200. Tried everything I could think of with no luck, and did everything Bob suggested except checking my antivirus since I hadn't changed anything. Finally decided to check my Windows Defender firewall settings, and sure enough, one of the ProScan instances was blocked. Something in the update must have changed it, because I did not. But I unblocked it, and the audio is back. I should have followed @ProScan's instructions completely in the first place.
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What did the file called upload errors.txt say
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Thank you again for all of the time and help. Also mega thanks to buddrousa, mr10pt, and kzav for their time and help.
After much time, I was able to correct the issue and it is working again. I did or checked all of the suggestions and it boiled down to the scanner being "stuck" on an IP address that (for reasons unknown) didn't show in the drop down options for IP addresses and couldn't be discovered and wouldn't change when disabling/reenabling from the scanner. My router doesn't have a function to release a specific IP address, so early this morning I unplugged the cat5 cable from the scanner and waited most of the day for it to obtain a new IP address. Then it worked.
Once again, it's clear this has nothing to do with ProScan, but rather with some mind numbing networking issue.
Thanks again to all.
No Resource Errors are generated from the scanner indicating a scanner memory limitation issue.
Most common reason is uploading too many systems, groups, or channels for the scanner.
Before uploading, click the Statistics button to see where the problem is.
Error code 203
It's fixed. It will be in the next release.
ffighter17
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SDS100 on Windows 11 home- I cannot download my favorites, i can select my sds100 and when the screen comes up to select what favorites to download it is blank. I can access my favorites using sentenial without issue
Is the scanner in Mass Storage mode or did ytou take it out of MSM to use the display, logging, etc. in ProScan.
ffighter17
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I was in computer control mode and clicked on the favorites editor in the top left corner, once I had a folder opened I clicked on send MSM command to scanner. This is the way I have been doing since I started using proscan. This is a new problem for me
Is the scanner communicating with ProScan? Does the scanner go into MSM when clicking the MSM button?
ffighter17
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Yes, I have even tried turning the scanner off and then back on and putting it in mass storage mode then trying to download and it still will not download favorites. All other functions of the software are working, controlling it and streaming. I also reinstalled the software. Arc536 and Sentinel will download from it.
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What version Proscan are you using.
Can you put the scanner in MSM the normal way then go to Win Explorer properties and see if the drive shows as a USB Drive or something else. While in MSM, click the Scanner Read button and see if that works.
disregard
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