w2csx

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I'm not sure cause it's trial version,I have to keep run the program when I start.
Also RadioReference login isn't saved.
 
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Hillside1

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I just Googled "realtek audio undefined external error" and it came up with other people having this type of problem and many solutions. Why don't you Google it substituting "realtek" with your sound device. I don't know if the solutions will work but It's worth a try.
Don't put in "Unable to open source client " as that is specific to ProScan.

Thanks Bob, That was it. I do have Realtek and the solution is to turn on the Microphone in Settings, which mysteriously was turned off.
 

ProScan

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I'm not sure cause it's trial version,I have to keep run the program when I start.
Also RadioReference login isn't saved.

If you get a prompt upon startup that X amount of days remaining then it is still in the trial.

RadioReference Login is saved if the "Remember Me" checkbox is checked.
 

ProScan

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Thanks Bob, That was it. I do have Realtek and the solution is to turn on the Microphone in Settings, which mysteriously was turned off.

Very good. Good to know. Now I kind of remember a year or two ago. I've seen this happen, not sure if it was an upgrade to Win 10 or a Win 10 update but I had to do the same.
 

w2csx

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If you get a prompt upon startup that X amount of days remaining then it is still in the trial.

RadioReference Login is saved if the "Remember Me" checkbox is checked.

Yes when click on the ProScan icon ,I get the "Run Box". also yes I have the remember me box checked. Must be I don't have something checked, cause it won't save the scanner or communication port. I'm using windows 7.
 
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ProScan

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Yes when click on the ProScan icon ,I get the "Run Box"

I would start with the "Run Box". I don't know what that is but it doesn't seem right. Perhaps you didn't install ProScan correctly. I would redownload and install ProScan first. A double click should start ProScan.
Did you install as administrator?
Did you set it up to run as administrator?
If not it may not save changes.

The config (ProScan.cfg) file should save when not running as administrator. ProScan by default does not run as admin. I always advise not to run as Administrator. The reason is the Sessions Manager will not work right if some instances are elevated to admin and others are not.
 

w2csx

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I would start with the "Run Box". I don't know what that is but it doesn't seem right. Perhaps you didn't install ProScan correctly. I would redownload and install ProScan first. A double click should start ProScan.


The config (ProScan.cfg) file should save when not running as administrator. ProScan by default does not run as admin. I always advise not to run as Administrator. The reason is the Sessions Manager will not work right if some instances are elevated to admin and others are not.

I just ran the software. Honestly I have no idea if it's running in admin mode or not?
 

w2csx

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Bob --- I am sorry if I am vague ,frankly usually figure things out. But I'm stump. So let me try more info. Version 14.7 works okay,it's when I over lay the updated executable file that issues begin. I'm running BCD325P2 and we have MotoTrbo and NXDN systems here. When I'm done, I exit out after saving.
So if won't offer any more help, can you tell me how to completely delete your software including ghost files.
 

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Bob --- I am sorry if I am vague ,frankly usually figure things out. But I'm stump. So let me try more info. Version 14.7 works okay,it's when I over lay the updated executable file that issues begin. I'm running BCD325P2 and we have MotoTrbo and NXDN systems here. When I'm done, I exit out after saving.
So if won't offer any more help, can you tell me how to completely delete your software including ghost files.

If you're clear and responsive, I can help all day. Email is best but there has to be a point. Who knows, this could go on for weeks, or months with all the various features. It's up to you. If you want to remove ProScan then use the Win Add or Remove Programs feature.
 

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What about the proscan.zip file,the executable file you recently made? How and where does that go? I'm bit confused.
Thanks Bob

It appears you need some help with some basic computer skills. Maybe you have a friend or family memeber that can help you with that. Reading through this thread it's evident that the frustrations you're having does not have anything to do with ProScan. ProScan is not a buggy program. Thousands of people use it and think very highly of it. Bob offers great support for his program!
 

w2csx

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It appears you need some help with some basic computer skills. Maybe you have a friend or family memeber that can help you with that. Reading through this thread it's evident that the frustrations you're having does not have anything to do with ProScan. ProScan is not a buggy program. Thousands of people use it and think very highly of it. Bob offers great support for his program!

Hi,thank for your input. so you just copy and paste the executable to the proscan folder right, I did that. I'm fairly good at computer,granted not expert. iMonitor, if I could read it or see it, like youtube video,I be fine. That's why I asked early on if there was manual or something. I also
said early on that am no programmer.
Yes know their some very satisfied users and those users for most part have been using proscan for while,I'm newbie coming from using Freescan for years,so since Freescan is no longer supported,well here I am imonitor.
Yes,it's very well extremely frustrating with those you ask, are well is either the software designer or users with years of use. I come to the forum for help.
 

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Hi,thank for your input. so you just copy and paste the executable to the proscan folder right, I did that. I'm fairly good at computer,granted not expert. iMonitor, if I could read it or see it, like youtube video,I be fine. That's why I asked early on if there was manual or something. I also
said early on that am no programmer.
Yes know their some very satisfied users and those users for most part have been using proscan for while,I'm newbie coming from using Freescan for years,so since Freescan is no longer supported,well here I am imonitor.
Yes,it's very well extremely frustrating with those you ask, are well is either the software designer or users with years of use. I come to the forum for help.

You should have ProScan already installed like below. The follow these instructions from Bob:

"Here is another preview of ProScan version 14.8 with NXDN support for the BCD325P2 & BCD996P2 scanners.
If you downloaded an earlier preview version 14.8, I suggest downloading this.

This fixes the incorrect LCN numbers on NXDN systems.

This isn't the official release so it's not packaged into a setup file and will not show if checking for newest version within ProScan.

This is just the executable. Unzip and copy the exe file over the original. Stop ProScan first.

https://proscan.org/ProScan.zip "

1554299389536.png
 

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Silent Key
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Okay,that's exactly files I have including the new executable file. Which I copied over.

Ok I kind of jumped in the middle of this, please explain again what problem you are having? What's not working or are you getting any kind of error code? Trying to help.
 

w2csx

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I appreciate your help. The issue I'm having,is when I click on ProScan icon on desktop,it always ask me to run the program likes it's fresh start.
However all my previous data when I closed it out when I last used it, is still there. Also I gave to keep login into radioreference even though I have remember me box checked.
 

mule1075

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I appreciate your help. The issue I'm having,is when I click on ProScan icon on desktop,it always ask me to run the program likes it's fresh start.
However all my previous data when I closed it out when I last used it

Go to options top left of screen and click on it. On the start up tab uncheck load database and anything else you don't want on startup. Also recommend you click on support and then click on the manual.
 
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