ProScan: Official Software Thread

[LDZPLN1]

I'll check it out before the next release.

If you discover a bug, sent an email to support@proscan.org . The advantage of email is so I can ask questions and send you production quality files with additional testing to help fix the bug. The person reporting the bug will get the fix sooner then waiting for the next release.

Bug Reports - Advise on the following:

• Product (ProScan, Free Client, or RadioFeed):
• Version:
• Scanner type:
• Scanner firmware version:
• OS type:
• Options pertaining to the bug:
• Describe in detail what the bug is doing or not doing:

Aside from my issue... I want to say thank you for your software. And honestly, as fast as you replied... I'm very impressed and it proves it was money well spent for a great product. I've only had one other commercial company respond like this and work with me in detail to debug their software. Thank you very much!

 

[ProScan]

Aside from my issue... I want to say thank you for your software. And honestly, as fast as you replied... I'm very impressed and it proves it was money well spent for a great product. I've only had one other commercial company respond like this and work with me in detail to debug their software. Thank you very much!

You're very welcome.

I compared the 15.2 and 15.4 code files handling the data side and they are identical so I don't know what it is at this point.

Can you do the following:
1. Test with 15.4 again
2. Power cycle the scanner again
3. For a test, disable any anti-virus software to see if problem goes away
4. Check the audio URL Setup to see if high Packet Loss which could be caused by low Wi-Fi signal or interference

If still a problem, email me so I can send test files to see what's going on and get it fixed if it's a ProScan problem.

 

[LDZPLN1]

You're very welcome.

I compared the 15.2 and 15.4 code files handling the data side and they are identical so I don't know what it is at this point.

Can you do the following:
1. Test with 15.4 again
2. Power cycle the scanner again
3. For a test, disable any anti-virus software to see if problem goes away
4. Check the audio URL Setup to see if high Packet Loss which could be caused by low Wi-Fi signal or interference

If still a problem, email me so I can send test files to see what's going on and get it fixed if it's a ProScan problem.

I'll eat my words... after restarting the scanner again, and upgrading from 15.2 to 15.4 everything has been running fine for the past 2 hours with no issues and .01% packet loss. Audio has been fine. This was not the case repeatedly before. Maybe the uninstall/reinstall helped things a bit rather than upgrading as I had done prior from 15.1 to 15.4.

Thanks for your quick responses.

 

[Gary333]

I am having trouble getting my scanner to come alive. It's plugged in via a USB cable. What do I do next?

It says check port?

 

[buddrousa]

Here is the manual for starters it has links you can follow.

ProScan

Computer Aided Scanning Software for the Uniden BCT15 BCT15X BC250D BC296D BR330T BC346XT BC346XTC BCD325P2 BCD396T BCD396XT BCD436HP BCD536HP BC780XLT BC785D BC796D BCD996T BCD996XT BCD996P2 RadioFeed Streaming Audio.

www.proscan.org

 

[ProScan]

I am having trouble getting my scanner to come alive. It's plugged in via a USB cable. What do I do next?

It says check port?

I see you have a SDS200 based on your other postings. I take it you can't get ProScan to communicate with the scanner. If using the USB connection then you need the driver installed. See this link and the Windows Serial Drivers section. Follow the instructions exactly. The SDS200 serial driver is the same as the BCD536HP driver.

BCD536HP < UnidenMan4 < TWiki

info.uniden.com

After the driver is installed, click the Comm. Port menu then in the Comm. Port Settings, click the Auto Detect button.
Advise if it works or not.

 

[ProScan]

I am having trouble getting my scanner to come alive. It's plugged in via a USB cable. What do I do next?

It says check port?

Also the scanner has to be in Serial Port mode. Press the ". / No" key when prompted after the scanner has been powered on or the USB cable reinserted.

 

[Gary333]

Thanks for the manual and the driver. I will try to figure serial port mode. I pushed the no button and I got a page that is blank.

 

[Gary333]

I see you have a SDS200 based on your other postings. I take it you can't get ProScan to communicate with the scanner. If using the USB connection then you need the driver installed. See this link and the Windows Serial Drivers section. Follow the instructions exactly. The SDS200 serial driver is the same as the BCD536HP driver.

BCD536HP < UnidenMan4 < TWiki

info.uniden.com

After the driver is installed, click the Comm. Port menu then in the Comm. Port Settings, click the Auto Detect button.
Advise if it works or not.

I don't see the auto detect button

 

[Gary333]

Found Auto Detect. Syill not working but this must be what is wrong. So we are close

 

[ProScan]

Found Auto Detect. Syill not working but this must be what is wrong. So we are close

Does the Device Manager show the port working and does the port say Uniden?
Is the scanner in Serial Port mode?

 

[Gary333]

I don't see anything on the device manager.

I can't determine if the scanner is in Serial Port Mode

I have tried everything in this thread so far

 

[ProScan]

I don't see anything on the device manager.

I can't determine if the scanner is in Serial Port Mode

I have tried everything in this thread so far

The Device Manager should show like the image below. The scanner is in Serial Port mode if it shows a regular display and not "USB Mass Storage" message.

 

[Gary333]

It says USB Serial Device. Nothing about Uniden

How do I change to Serial Port Mode. My NO button shows NO/PRI

 

[ProScan]

It says USB Serial Device. Nothing about Uniden

How do I change to Serial Port Mode. My NO button shows NO/PRI

The driver isn't installed. Go back to this post
ProScan: - Official Software Thread

Does the scanner show a regular display and not "USB Mass Storage" message? If so, then it is in Serial Port mode.
The "NO/PRI" key is the correct key. If you press that when prompted after a power cycle or re-inserting the USB cable then it will go into Serial Port mode. If you do not press any keys, it will still go into Serial Port mode after a timeout.

 

[Gary333]

I just load the Windows Serial Driver? Not the firmware upgrade?

 

[ProScan]

I just load the Windows Serial Driver? Not the firmware upgrade?

We're not talking firmware. See the Windows Serial Drivers section. Follow the instructions exactly. The SDS200 serial driver is the same as the BCD536HP driver.

If the driver is installed correctly then it should say "Uniden" like the image I posted. If it doesn't then that has to be resolved.

 

[Gary333]

I have determined the driver is loaded. It's showing USB serial device(COM3)

 

[ProScan]

I have determined the driver is loaded. It's showing USB serial device(COM3)

It has to show "Uniden Serial Port (COM3)"
I would reinstall the driver from the link I provided and follow the instructions exactly.

 

[Gary333]

I downloaded the driver. It only shows two files and those files do nothing. Are we sure the link is good?