ProScan: Official Software Thread

[ProScan]

it didn't help. Nothing changed. Blank Virtual Scanner

It should work. I don't know what it could be. ProScan is not receiving data from the Comm. Port for some reason.

 

[Gary333]

We are missing something.

You have been very helpful. Thanks.

Maybe the guys will read this when they get home tonight and realize what we missed.


Thanks again

 

[ProScan]

Gary333,
One test you could do is re-insert the USB cable then press the "E" key when prompted. If it goes into Mass Storage mode then the cable is probably good.

 

[Gary333]

I have never been prompted to press the E key.

How do I confirm I am in serial mode?

My scanner is scanning normally

 

[ProScan]

I have never been prompted to press the E key.

Okay let's focus on that.

Do this: Re-insert the USB cable in the scanner. After about 2 seconds, you should see a message

USB Cable Detected
Select USB mode

Mass Storage = "E"
Serial Port = "."

Do you see that? If not check the other end is connected. If it is connected, try another USB port. If using a USB hub, connect it directly to the computer for a test.

 

[Gary333]

I unplugged and reinserted. I heard the familiar Windows sound that it made contact buy I didn't receive a message on the scanner.

 

[ProScan]

I unplugged and reinserted. I heard the familiar Windows sound that it made contact buy I didn't receive a message on the scanner.

You should see a message. Can you try another USB port? Is the other end connected to a computer USB port and not a USB hub?

{edit} The message I'm talking about should appear on the actual scanner display and not ProScan.

 

[Gary333]

I connected the scanner directly to the computer motherboard.

No message. I turned the scanner off and back on. No message on the actual scanner or virtual scanner

 

[ProScan]

I connected the scanner directly to the computer motherboard.

No message. I turned the scanner off and back on. No message on the actual scanner or virtual scanner

If all else fails reboot the computer.

 

[Gary333]

I rebooted just now. Nothing changed.

I just tried a different USB cable. Nothing.

 

[ProScan]

I rebooted just now. Nothing changed.

I just tried a different USB cable. Nothing.

Some will say it could be the scanner and some will say it could be the SD card. I don't want to get in that area.

 

[Gary333]

how do I make sure the scanner is in Serial Port Mode?

 

[ProScan]

how do I make sure the scanner is in Serial Port Mode?

It's in Serial Port mode when the scanner is operating normally. However Serial Port mode doesn't mean the data is passing through the serial port. The major symptom I would focus on is you do not see this message in the actual scanner display. Why? That has to be troubleshot

Scanner Display should show this when the USB cable is plugged in
USB Cable Detected
Select USB mode

Mass Storage = "E"
Serial Port = "."

 

[Gary333]

Yes. I have never seen these messages.

I have tried directly connected to the computer and I tried a different cable.

 

[KevinC]

Yes. I have never seen these messages.

I have tried directly connected to the computer and I tried a different cable.

Maybe someone already asked this, but you are plugging into the front port, correct?

 

[ProScan]

Yes. I have never seen these messages.

I have tried directly connected to the computer and I tried a different cable.

You should get this after the scanner been power cycled or the USB cable has been re-inserted.

 

[Gary333]

Maybe someone already asked this, but you are plugging into the front port, correct?

No

 

[GTR8000]

You must be plugged into the front Micro USB port using the USB cable that came with the scanner.

 

[kruser]

No

That be the problem! Front port must be used.

 

[Gary333]

I see the messages now. Connected to the front port.


Which one do I select?